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No Confirmation email for DSL

3 years ago

Hello. 

 

I submitted an order for MagentaZuhause L and received an email with all the documents related to the contract. 

However, I have not received a confirmation email for the date (the proposed dated on the email is 05 April 2022). The email also says I should receive the corresponding router in the next day or so ... 

Could you please advise as to the status of my order? 

Many thanks in advance

 

 

295

5

    • Accepted Solution

      accepted by

      3 years ago

      Hello @mdetuya,

       

      thank you so much for the nice phone call. 

       

      Unfortunately at your new address only the MagentaZuhause M is available, so that's the reason why the order didn't pass. I changed the tariff and now you'll  soon get the confirmation for April 11th. 

      Fröhlich

       

      If you have any more questions, please write to me here. 

       

      Have a nice evening! 

       

      Kind regards Inga Kristina J. 

      0

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