Please enter your customer ID (in case you already got one) and a phone number where you can be reached at into your community profile and let us know here once you have done that. I will then highlight this thread to the support team who I guess will call you to discuss the topic.

That said, the preferred date that Telekom lets you enter on the service request website is non binding and often (not to say always) rather unrealistic. In many cases it takes until after that date to even get a definitive statement on whether the requested service can be provided at all. What makes matters worse is that sometimes service requests are cancelled by Telekom without notifying the customer at all. Either way, I would not bet on anyone showing up today to set up your line.