To whom it may concern,

We have placed an order for Magenta Zuhause L through the Deutsche Telekom website at the beginning of the last week (together with a router). We chose tomorrow as the installation date through the process (at the Deutsche Telekom website) and have obtained "Eingangsbestätigung". 

However, we have not received the confirmation email (nor a router) yet.

When we placed the order, we believed that the internet will be installed tomorrow as indicated by your website and arranged our schedule as such. So, we are worrying about whether our order was processed properly or not. 

Could you kindly check the status of our order?

Thank you very much for your time in advance.