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3 years ago
@mdetuya
You have the contract documents and the date when you get the connection. So you have all the information you need.
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3 years ago
The email says I should receive a confirmation notification (email) after a positive check of the order. No email confirmation has been received.
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3 years ago
Good morning @mdetuya.
That is weird. I will gladly take a closer look.
Please provide me your number, so I can call you back.
You can add your phone number in your profile here: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
Please let me know as soon as you have done so.
I look forward to your message.
Kind regards,
Martin Bo.
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3 years ago
Hello @Martin Bo.
I have updated my profile with my phone number.
The email I got says I should receive the router in 1-3 days (nothing so far) and that activation date is scheduled for 05 April.
Thanks in advance for your help. Looking forward to talking
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3 years ago
Hello @mdetuya,
thank you so much for the nice phone call.
Unfortunately at your new address only the MagentaZuhause M is available, so that's the reason why the order didn't pass. I changed the tariff and now you'll soon get the confirmation for April 11th.
If you have any more questions, please write to me here.
Have a nice evening!
Kind regards Inga Kristina J.
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