‎No internet access - New Contract | Telekom hilft Community

No internet access - New Contract

3 years ago

Hello, I have the following problem, today (24.06.2022) my old internet connection was deactivated and when I connected the new Telekom router, shows that there is internet connection, but, I don't have it!.

I don't know what I need to do to solve this issue.

Now I'm connected to the internet using my mobile phone as a hotspot.

I hope that someone could help me as soon as possible.

Thanks in advance.

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3 years ago
Does your router have a DSL diagnostics page? If so, can you post a screenshot of that page?

It would also be helpful if you could name the router make and and model you are using.
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3 years ago
Hi @leo.gutierrezg,

I am sorry for the late reply. Would you be so kind to name the contract and your router?

Kind regards Sören G.
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