No Internet Connection After Entering "Zugangsdaten" in the Modem Page
3 hours ago
Hello everyone, I have to use DSL until my Fiberglass extension is setup.
Today, I have received my modem and the Zugangsdaten letter. I powered modem, entered into modem configuration page and entered "Zugangsdaten" correctly. I think my line is active since a webpage is automatically opened: https://anschlussinfo.de/ with my line-id.
Modem's DSL page, modem's physical screen and my Windows says I should be connected to the internet. On the other hand, I have an appointment on 26 May. My questions are;
- Can it be done fully automatically if I have necessary data from Telekom and some computer knowledge
- Line "seems" to be active, do I really need a technician to come my house?
- There might be multiple type of accounts. I logged into telekom.de with the same credentials of this forum. When I tried to add my contract, the page only lets me enter phone number, not a contract number. My Internet contract has 3 assigned phone number, I entered the first one and it says I need to login to Telekom on a different account. Check the attachments for screenshot. Do I need to create another account for internet contract? I have never had a mobile phone contract with Telekom but this forum account seems to be defaulting to mobile phone contract.
Thanks in advance.
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3 hours ago
When will your contract be activated? Looks like this date has not yet arrived...
Please check your "Auftragsbestätigung"
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3 hours ago
I couldn't specifically find a place it starts on but indirectly I think, it starts on 14 May. Can I call customer service today and start my billing and internet now? I wasn't going to be home on 14 May, so I moved my montage termin to 26 May(got confirmation via SMS too). If I can handle myself and start it, I would like to.
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2 hours ago
Can I call customer service today and start my billing and internet now?
I couldn't specifically find a place it starts on but indirectly I think, it starts on 14 May. Can I call customer service today and start my billing and internet now? I wasn't going to be home on 14 May, so I moved my montage termin to 26 May(got confirmation via SMS too). If I can handle myself and start it, I would like to.
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