No Internet Connection After Entering "Zugangsdaten" in the Modem Page

3 hours ago

Hello everyone, I have to use DSL until my Fiberglass extension is setup.

Today, I have received my modem and the Zugangsdaten letter. I powered modem, entered into modem configuration page and entered "Zugangsdaten" correctly. I think my line is active since a webpage is automatically opened: https://anschlussinfo.de/ with my line-id.

Modem's DSL page, modem's physical screen and my Windows says I should be connected to the internet. On the other hand, I have an appointment on 26  May. My questions are;

  1. Can it be done fully automatically if I have necessary data from Telekom and some computer knowledge
  2. Line "seems" to be active, do I really need a technician to come my house?
  3. There might be multiple type of accounts. I logged into telekom.de with the same credentials of this forum. When I tried to add my contract, the page only lets me enter phone number, not a contract number. My Internet contract has 3 assigned phone number, I entered the first one and it says I need to login to Telekom on a different account. Check the attachments for screenshot. Do I need to create another account for internet contract? I have never had a mobile phone contract with Telekom but this forum account seems to be defaulting to mobile phone contract.


Thanks in advance.

  

21

3

    • 3 hours ago

      When will your contract be activated? Looks like this date has not yet arrived...

      Please check your "Auftragsbestätigung"

      0

    • 3 hours ago

      I couldn't specifically find a place it starts on but indirectly I think, it starts on 14 May. Can I call customer service today and start my billing and internet now? I wasn't going to be home on 14 May, so I moved my montage termin to 26 May(got confirmation via SMS too). If I can handle myself and start it, I would like to.


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      2 hours ago

      Mck89

      Can I call customer service today and start my billing and internet now?

      I couldn't specifically find a place it starts on but indirectly I think, it starts on 14 May. Can I call customer service today and start my billing and internet now? I wasn't going to be home on 14 May, so I moved my montage termin to 26 May(got confirmation via SMS too). If I can handle myself and start it, I would like to.


      Mck89
      Can I call customer service today and start my billing and internet now?

      no

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