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No internet for the last week

3 years ago

I booked a transfer of contract to my new apartment but one week after the Telekom technician made the fiber connection I don't have internet. There is supposedly and NIMBUS ticket open. When will my fiber internet work?

295

3 years ago
Dear @loneranger2526,

I am sorry that your Internet hasn't been working for a week. Unfortunately, you mentioned a NIMBUS ticket. That's a bad sign. It means there are errors in Telekom's databases that must be fixed manually. I.e. a Telekom employee has to go through the databases step by step to identify and correct the error(s). That will take time and can last much more than one week.

I keep my fingers crossed that the error will be fixed fast.

Lutz
5
Answer
from
3 years ago
Hi @loneranger2526,

while I was trying to get a new technician appointment for you, one of their experts was able to activate your connection remotely. You should have an active signal, just connect something to your modem.

If that doesn't work, please let me know.

Kind regards

Sören G.
Answer
from
3 years ago
Hi @Sören G.

Thank you for the call and helping me with the issue. I am still seeing the green light on the Glas-faser Modem 2 as blinking and not solid green. I have a Speed Port Smart 4 router connected to it, and it shows no internet. I also cant browse any websites while being connected to Wi-Fi from the speed port smart 4 router.

Thanks
@loneranger2526
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Hi @loneranger2526,

while I was trying to get a new technician appointment for you, one of their experts was able to activate your connection remotely. You should have an active signal, just connect something to your modem.

If that doesn't work, please let me know.

Kind regards

Sören G.
0
Accepted Solution
accepted by
3 years ago
Hello @loneranger2526,

thank you so much for the nice phone conversation.

Perfect, that the Internet works.

If you need any help, contact us again.

Kind Regards Khaled A.
0