No internet on new connection - Magenta L - Kabel fehler (E0)
3 years ago
Hello everyone,
Sorry, my Deutsch is not very good.
Today was my activation day and I connected my router to DSL cable at 8 in morning. On https://termin.telekom.de/ it says "Technician has completed your order" but there is no connection.
There is just Amber light blinking saying Kabel Fehler E0, I tried restarting several times but no success.
I tried calling 08003301000, but the lady didn't speak English and I couldn't explain her my problem very well in my broken Deutsch
Can someone please help me on this?
Thanks and have a nice day ahead
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3 years ago
Hi Rahul,
welcome to the Telekom hilft Community!
It seems like something has gone wrong, most likely the activation was not fully completed. You could try the Diagnose-function on this page:
www.telekom.de/stoerung
With google translate you should make it through the tool. If htere is a problem it should be detected and a ticket should be generated. Please try this and please report back here what happened or whether you had problems to complete the test.
Best wishes,
Coole Katze
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3 years ago
Hi Coole Katze,
Thank you very much for your response
I tried Diagnosis option on www.telekom.de/stoerung using below methods:
1. Using my phone's internet: it displays Die Leitungsprüfung kann leider nicht durchgeführt werden. (Fehler 1001) error(screenshot attached).
2. Connected to new Telekom router: it has no internet, so no access the webpage.
Best regards,
Rahul
Screenshot 2022-08-10 at 19.37.51.png
Answer
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3 years ago
@Rahul Jadhwani That looks like wrong wiring. You'll wait for a Teamie .
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3 years ago
Hi @Rahul Jadhwani ,
I have indicted to the Telekom Team that you need support in English and that your line has not been activated. There is a good chance that they will contact you tomorrow.
Best wishes,
Coole Katze
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3 years ago
Hello @Rahul Jadhwani and welcome to the Telekom hilft Community.
Thank you for the quick but nice call. Please let us tomorrow know, if the technician could find the fault.
Have a great weekend!
Kind regards Sven Ö.
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