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3 years ago

Dear Telekom Team,

 

my contract is expected to start today (13/10/2022). I was sent a set up link today. I followed the set up procedure, filled the neccesary information regarding my modem ID (Fritzboy 5530). I also filled the information regarding my Telekom fiber optic ID. It is over 4 hours while waiting for internet connection. Yet there is no internet. Please what process is left. I need internet and I can not even get your technicians or reach out to someone. Please what can be the fault and the solution? 

Thank you.

108

1

    • 3 years ago

      Hello and welcome to our "Telekom hilft Community" @Richy2 

      Unfortunately, I could not reach you via phone. 

      The set-up of a fiber landline connection via Fritz!Box 5530 is not straight forward. 

      Here: https://telekomhilft.telekom.de/t5/Geraete-Zubehoer/Leitfaden-Fritz-Box-5530-an-bestehendem-Telekom/td-p/5424253 you can find information in order to accomplish a connection with that particular router.

      I would recommend that you get a new router like the "Speedport Smart 4", so you will not be forced to do all the settings to make it work.

      I'm there for you if you need further assistance.

      Kind regards,

      Martin Bo.

       

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