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No suitable lines available, but Telekom box is available in the building

vor 3 Monaten

I made a contract with Telekom to provide DSL at my new apartment. After booking the Installation date in 3 days, I received today an e-mail stating "We can't give you a date yet. There are currently no suitable lines available at your desired location. We are planning a structural expansion to connect you to our network.".

However, we have a Telekom box in our apartment building, so how come they say there are no suitable lines?

Here are some pictures:

https://ibb.co/ymdsrTxt

https://ibb.co/7xWK428c

Anyone with a similar situation? I cannot speak with the support Line as unfortunately I dont speak german yet.

Thanks in advance.

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    • vor 3 Monaten

      Hi @user_53adde,

       

      that means there is either no free connection points at the APL the point were the line enters your building or at a relay point further back.

       

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    • vor 3 Monaten

      Thanks for the reply. When can I expect then to have this sorted? I Work from home and am now 2 weeks with No internet...

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      Antwort

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      vor 3 Monaten

      @user_53adde that varies greatly and could take a couple of weeks or a couple of months.

       

      There is a temporary solution that we are offering in those cases. It is called LTE -Sofort and would provide you with Wi-Fi via an LTE -Router plus sim card.

       

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