Hi Everyone,

Sorry I don't speak good deutsch so I am posting my question in English here.

I switched to telekom in November 2021 with the Magenta Zuhause XL plan from M-net. The service guy had visited me and told that they have 250Mb/s speed available in my building so I signed up for switching.

The connection switch went smooth and I bought a Fritxbox 7590 to use with the Telekom connection. In the first month I didn't check the speed so much and also I had to travel so I was not in home to use and check the internet speed.

When I returned I checked the speed and I could only get maximum of 135 to 140 Mbps on my mobile speed test. So I checked the fritzbox settings and noticed that the fritzbox reports the maximum connection speed as 149 Mbps.

I registered a complain and a technician visited me. He also checked the speed at the port with his own instrument and got 149 Mbps as reported by fritzbox. He didn't spoke English so I was not able to interact and get the exact details of the problem. But he told me to contact the central office so I reported a second complain.

Still I have not received any information on my complain.

I was also visited by a second guy from telekom who came for feedback in general and I informed him about my problem. He then told me that I should report this with screenshot of the speedtest to the telekom support and ask for electrician technician. 

I have attached the screenshot from the fritzbox and mobile

Thanks for help in advance.

Regards,

Gaurav