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vor 12 Minuten
Hello,
which app did you use and what exactly did you try to order?
If you order internet service with Deutsche Telekom, the internal pre-check takes between two and three weeks, Only after completion you will receive a confirmation with more details.
If your current internet access is broken, this has nothing to do with your Telekom order. Contact you current provider for help.
Have a good day!
Best wishes,
Thomas
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vor 8 Minuten
I made the order via Telekom’s website, and I checked the order in Magenta App.
I also believe the loss of internet connection is because of my current provider, they must have been confused with sth.
However, the issue with the status of my order remains. Why does it look failed in the app? Is it actually failed or in progress?
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