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vor 50 Minuten
Hello,
which app did you use and what exactly did you try to order?
If you order internet service with Deutsche Telekom, the internal pre-check takes between two and three weeks, Only after completion you will receive a confirmation with more details.
If your current internet access is broken, this has nothing to do with your Telekom order. Contact you current provider for help.
Have a good day!
Best wishes,
Thomas
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vor 46 Minuten
I made the order via Telekom’s website, and I checked the order in Magenta App.
I also believe the loss of internet connection is because of my current provider, they must have been confused with sth.
However, the issue with the status of my order remains. Why does it look failed in the app? Is it actually failed or in progress?
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vor 11 Minuten
I made an order for wlan contract yesterday
Hello,
I made an order for wlan contract yesterday, received confirmation emails, but in the app it only shows as failed. There is no other place that I can check my order.
Also my wlan with the current provider is not working today, I am guessing it is due to this change order. So I ended up with no internet, and I dont even know whether I will get internet from Telekom or when.
Not a great start.
Unfortunately, that's not available.
But a DSL or fiber optic connection contract is.
Activation takes a while.
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vor 5 Minuten
Obviously I meant a DSL contract.
I understand that it will take some time, the problem is why it appears as failed (not in progress or on hold etc.) in the app. And no additional information or explanation about it. If it was actually failed, I will have to make another order. If not, I will just wait.
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