Plan termination because not getting solution to change the tariff

vor 3 Tagen

The customer service member in May 2025 called me saying that your Optical fiber contract can be changed to Magenta XL where you have to pay 45€ (3€ less than DSL contract which was 48€). He said my location will have optical fiber within 4-5 months and then your plan will remain on 45€. Unfortunately from August 2025 my bill is generating more and when I checked with customer care they said you have to pay 56€ till October and 77€ from November 2025. This plan is locked for 2 years. I asked about fiber connection, they said it is not sure when it will be started. I think I got robbed by a customer service guy. I want to change my plan to 45€ (even I am fine with DSL plan). I checked with multiple option and finally given termination. But I got an email with termination date of May 2027. I do not want to pay 77€ for 2 years. Kindly support. It is too much for me

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