‎Problem regarding ordering internet connection

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Problem regarding ordering internet connection

1 year ago

Hello,I was trying to apply for Magenta Home L flex. While filling the form it asked for landline number (mandatory). However, neither me nor my landlord knows the landline number. Now I am unable to order for the connection. And having internet by May 1, 2024 is highly necessary for me. If I could get some help to order internet as soon as possible it would be great. I don't know German as a result I can't even talk to the customer care service. Thank you.

1 year ago
Can you make a screenshot of the necessary "landline number"?
3
Answer
from
1 year ago
Good evening @Tanmoy and welcome to the Telekom hilft Community.

Thank you for the quick but nice call. As discussed, I'll call you tomorrow evening again, after your appointment at the Telekom Shop, if everything is fine.

Kind regards Sven Ö.
Answer
from
1 year ago
Good evening @Sven Ö. Thank you for your call. And today I visited the Telekom store and they helped me and I have ordered the suitable connection (as suggested by him).

Thank you very much for your call and such a smooth and quick service.

Best,
Tanmoy
Answer
from
1 year ago
Hi,
Good Evening @Marius AD here I have attached the screenshot as you asked for it.

However, the problem is solved. I visited the Telekom store. They helped me out quite smoothly and patiently.

Best,
Tanmoy
Screenshot_2024-04-24-19-20-11-668_com.android.chrome.jpg
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Answer
from
Accepted Solution
accepted by
1 year ago
Good evening @Sven Ö. Thank you for your call. And today I visited the Telekom store and they helped me and I have ordered the suitable connection (as suggested by him).

Thank you very much for your call and such a smooth and quick service.

Best,
Tanmoy
0
Accepted Solution
accepted by
1 year ago
Hi,
Good Evening @Marius AD here I have attached the screenshot as you asked for it.

However, the problem is solved. I visited the Telekom store. They helped me out quite smoothly and patiently.

Best,
Tanmoy
Screenshot_2024-04-24-19-20-11-668_com.android.chrome.jpg
0
1 year ago
Hi @Sven Ö. ,

I am also having similar problem.
Please let me explain the steps I went on:

- Checking connection for the address ("Become a Telekom landline costumer" box is ticked)
- Packet selection (Magenta Zuhause L Flex)
- Router selection (Speedport Smart 4)
- To checkout -> Customer data

In the "personal data" section, it wants "landline phone number" as a must to continue (although I am not taking over previous tenant's internet).

Do I have to have this information to purchase telekom internet tariff, by using the website?
If I do not, how should I continue to the form on the website?
I would be very happy if you can support me by answering my questions,

Thanks in advance
0
1 year ago
Hello @Firat,

welcome by us in the Community.

I'm pleased to help you.

When do you have time?

I would like to contact you, then check the contract.

Kind regards Khaled A.

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