‎(R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).

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(R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).

4 years ago

Hi,
Since almost always I have my router that restarts when it wants, a couple of times to N times a day, week, ... in the long I have this error in the title followed by another ((R013-0)PPPoE-Fehler: DSL-Synchronisierung verloren.)
I have changed the modem several times, a technician came to my house without solving the problem, I called Telekom last Friday and they sent me a 5G modem as a temporary solution, I just received it today (I just tested it and it does not work).

Today my internet keeps going down:

2021-07-20 22:41:44 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 22:41:44 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 22:12:08 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 22:12:08 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 22:00:05 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 22:00:05 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 21:46:13 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 21:46:13 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 21:03:57 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 21:03:57 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 19:05:37 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 19:05:37 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 18:57:40 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 18:57:39 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 18:44:02 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 18:44:02 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 09:02:37 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 09:02:37 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 08:55:33 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 08:55:32 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 08:50:22 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 08:50:21 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 08:46:42 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 08:46:41 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 07:48:05 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 07:48:04 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).
2021-07-20 06:50:47 (R013-0) PPPoE-Fehler: DSL-Synchronisierung verloren.
2021-07-20 06:50:47 (R006) DSL ANTWORTET NICHT (KEINE DSL-SYNCHRONISIERUNG).

Is there a solution to this error or do I just have to change the provider?

1689

4 years ago
@fay.tor First Step:

Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
0
4 years ago
Your line seems to be disrupted. You can use this link https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung to trigger an automatic line check; after that you can file a disruption report.

2
Answer
from
4 years ago
Each time I call Telekom they test the line and say : every thing is perfect.
I did the test and here is the result (The line looks OK):

Wir haben die Leitung Ihres Anschlusses geprüft. Unsere Messungen haben für die letzten 24 Stunden keine Auffälligkeiten erkannt.
Hinweis:Bei den Messungen prüfen wir die Leitung zwischen der Vermittlungsstelle der Telekom und dem Punkt, an dem die Leitung bei Ihnen zu Hause endet. Das ist entweder an der sogenannten TAE (Telefon-Abschluss-Einrichtung) oder – bei Glasfaseranschlüssen – am ONT (Optical network termination).
Die TAE oder der ONT sind fest bei Ihnen installiert und daran ist der Router angeschlossen.
Answer
from
4 years ago
@fay.tor trey this Link :schau mal deine PN an, Brief oben rechts unter Deinem Avatar oder klick auf den Link https://telekomhilft.telekom.de/t5/notes/privatenotespage Gruß Andi
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Answer
from
4 years ago

@fay.tor schrieb:
Since almost always I have my router that restarts when it wants

The system messages that you have posted do not show a single case of router restart.

Looks like the router is stable - but your DSL connection is not.

If you change the provider but stick to DSL that will not help you.

Pls do write more about your tariff and the router. And whether you have dlan/ Powerline adapters in use (that you should NOT use in case of DSL Vectoring MagentaZuhause M or higher)

A frequent reason for a not stable DSL connection (also MagentaZuhause M tariff or higher) is a bad cabling from APL (...cellar) to TAE plug. Or if there is more than one TAE plug.
0
4 years ago
Good morning @fay.tor,

would you mind filling out your profile with a mobile phone number of yours, so that I can contact you directly?
Also, please inform us, whether or not you are using any Wi-Fi enhancers / adapters / D-LAN or anything similar.

Kind regards Nico B.
4
Answer
from
4 years ago
@Nico B.

@fay.tor schrieb:

Hi Nico,

I just updated my profile with my phone number. Hope this will work.

Thank you

Answer
from
4 years ago
Hi @Nico B. , @ak123
Any solution for this issue ?
Thank you
Answer
from
4 years ago
Hi,
Again just happened while I'm in Home-office !!
Please any solution?!

Unlogged in user
Answer
from
4 years ago
Hi there @fay.tor, and sorry for the late reply.

I just tried calling you but unfortunately no one picked up.
Is the issue still apparent to this date?

Kind regards Nico B.
5
Answer
from
4 years ago
Hi @Nico B.

Thanks a lot for the call.
The technician came today. After some checks, he changed the plug, he has a doubt that the problem could come from there.
As he suggested, I will wait a couple of days to see if the problem is solved and I will give you a feedback here.

Regards,

Answer
from
4 years ago
Hi @fay.tor,

thank you for the feedback so far!

Please keep us up to date and note us, if you should need any further assistance.

Kind regards
Anna J.
Answer
from
4 years ago
Hi @Anna J. and @Nico B.

Thank you so much for your support.

After a week, the problem disappeared. The problem seems to come from the phone socket.

Thanks again for the help.
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Answer
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Accepted Solution
accepted by
4 years ago
Hi @Nico B.

Thanks a lot for the call.
The technician came today. After some checks, he changed the plug, he has a doubt that the problem could come from there.
As he suggested, I will wait a couple of days to see if the problem is solved and I will give you a feedback here.

Regards,

0
Accepted Solution
accepted by
4 years ago
Hi @Anna J. and @Nico B.

Thank you so much for your support.

After a week, the problem disappeared. The problem seems to come from the phone socket.

Thanks again for the help.
0