Requested for DSL cancellation but getting the bills
vor einem Jahr
Hello Dear,
On the 2nd of January, 2024, I applied for the cancellation of my DSL contract because I moved out from the previous address to a new address and in my new address there is already an internet connection. As there is one month of notice period, so my termination date was the 2nd of February, 2024.
However, today I got an invoice for the whole month of February 2024. Please let me know why I am getting the bill as I've already requested for the cancellation.
Thank you
[Anhang gelöscht - gadich]
[attachment deletde - gadich]
Regards,
Kabir
250
22
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vor einem Jahr
Please remove the file attachment immediately. This contains personal data!!
An existing internet connection at the new address does not entitle you to early termination. Unless the existing internet connection is a telecom connection.
2
Antwort
von
vor einem Jahr
What if the internet connection of the new address is other than the Telekom?
Then there is no special right of termination and you have to take your internet connection with you to the new address. If it is not possible for Telekom to put your connection into operation at the new address, there is a special right of termination.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
@Mr. Kabir did you receive confirmation of cancellation?
1
Antwort
von
vor einem Jahr
I got a confirmation of cancellation email. However it stated that the termination of ending of this contract.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
First of all: The document you attached is full of personal information that a) should not be shared with all of the internet and b) are not permitted to be shared in this community. Therefore, please remove the attachement from your post.
WRT you request: This needs to be looked at by official support. For them to be able to reach out to you, you'll need to enter your customer ID, phone number and a timeframe during which you can receive a call from support into your community profile:
Data entered into the community profile can only be viewed by support staff, not by regular users of the community (like myself).
1
Antwort
von
vor einem Jahr
Thanks for informing about the attachment and information you've shared.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Have you already received a confirmation of cancellation with an appointment? Have you already received a confirmation of cancellation with an appointment? You can only cancel if you have a Telekom contract at the new address. Otherwise, you will have to make a move to TKG and if it is technically possible, then it will be unlocked.
7
Antwort
von
vor einem Jahr
Hey there,
once more - I suggest we discuss this matter over the phone. I'm more than happy to give you a call tomorrow to properly address any questions you have regarding this matter.
Kind regards
Christian H.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hello @Mr. Kabir,
please send me a private message with the information, like we discussed.
Kind regards
Belana M.
0
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hi @Telekom hilft Team
As I've mentioned about the problem of transferring the contract in my previous reply, please help me on that Matter .
Thank you
Regards,
Kabir
5
Antwort
von
vor einem Jahr
Hey there @Mr. Kabir,
unfortunately I was unable to get a hold of you this evening. Yet I can confirm we will discontinue your contract next month. I will try again to get in touch with you tomorrow.
Kind regards
Christian H.
Uneingeloggter Nutzer
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von
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