‎Requested for DSL cancellation but getting the bills

Requested for DSL cancellation but getting the bills

1 year ago

Hello Dear,
On the 2nd of January, 2024, I applied for the cancellation of my DSL contract because I moved out from the previous address to a new address and in my new address there is already an internet connection. As there is one month of notice period, so my termination date was the 2nd of February, 2024.

However, today I got an invoice for the whole month of February 2024. Please let me know why I am getting the bill as I've already requested for the cancellation.

Thank you

[Anhang gelöscht - gadich]
[attachment deletde - gadich]

Regards,
Kabir

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1 year ago
Please remove the file attachment immediately. This contains personal data!!

An existing internet connection at the new address does not entitle you to early termination. Unless the existing internet connection is a telecom connection.
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1 year ago
Thanks for informing about the attachment.

What if the internet connection of the new address is other than the Telekom?
Answer
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1 year ago

Mr. Kabir

What if the internet connection of the new address is other than the Telekom?

What if the internet connection of the new address is other than the Telekom?

Mr. Kabir

What if the internet connection of the new address is other than the Telekom?

Then there is no special right of termination and you have to take your internet connection with you to the new address. If it is not possible for Telekom to put your connection into operation at the new address, there is a special right of termination.
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Answer
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1 year ago
@Mr. Kabir did you receive confirmation of cancellation?
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Answer
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1 year ago
I got a confirmation of cancellation email. However it stated that the termination of ending of this contract.
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1 year ago
First of all: The document you attached is full of personal information that a) should not be shared with all of the internet and b) are not permitted to be shared in this community. Therefore, please remove the attachement from your post.

WRT you request: This needs to be looked at by official support. For them to be able to reach out to you, you'll need to enter your customer ID, phone number and a timeframe during which you can receive a call from support into your community profile:

Data entered into the community profile can only be viewed by support staff, not by regular users of the community (like myself).

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Answer
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1 year ago
Thanks for informing about the attachment and information you've shared.
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Answer
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1 year ago
Have you already received a confirmation of cancellation with an appointment? Have you already received a confirmation of cancellation with an appointment? You can only cancel if you have a Telekom contract at the new address. Otherwise, you will have to make a move to TKG and if it is technically possible, then it will be unlocked.
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1 year ago
Hi @Belana M.,

Thanks for the call and the options you have suggested. I'll try those out. Hoping to get a solution to this issue.

Have a wonderful day.

Regards,
Kabir
Answer
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1 year ago
Hello Belana M.

Hope you're doing fine. My previous roommate who is living in the old address of mine wants to take over the contract. He tried to apply to take over the contract using the link you've shared. It shows two different options: 01. Inheritance and 02. No inheritance. As he is not my heir, there is no chance for my roommate to take over in the first option (Inheritance). However, only the phone number can be taken over as the second option(No inheritance). For your understanding, I'm attaching a file describing both options.

Hope you can help me with this situation.

Thanks
Kabir

Answer
from
1 year ago
Hey there,

once more - I suggest we discuss this matter over the phone. I'm more than happy to give you a call tomorrow to properly address any questions you have regarding this matter.

Kind regards

Christian H.
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Answer
from
1 year ago
Hello @Mr. Kabir,

please send me a private message with the information, like we discussed.

Kind regards

Belana M.
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1 year ago
Hi @Telekom hilft Team

As I've mentioned about the problem of transferring the contract in my previous reply, please help me on that Matter .

Thank you

Regards,
Kabir
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Answer
from
1 year ago
Hi there @Mr. Kabir,

transferring the contract to your flatmate is not possible. We can offer to further discuss this in a phone call to avoid any confusion with further follow up questions.

Kind regards

Christian H.
Answer
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1 year ago
Hello @Christian Ha.,

If that is the case, then I have to say what a terrible experience. I followed this link( https://www.telekom.de/hilfe/vertrag-rechnung/meine-daten/daten-aendern-leicht-gemacht/vertragsuebernahme-festnetz?samChecked=true) where it mentioned taking over a landline contract which includes parents, children or roommate. I don't know what I misunderstood.

Btw, will be waiting for your call.

Regards,
Kabir

Answer
from
1 year ago
Hey there @Mr. Kabir,

unfortunately I was unable to get a hold of you this evening. Yet I can confirm we will discontinue your contract next month. I will try again to get in touch with you tomorrow.

Kind regards

Christian H.
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