Solved
Router Online nicht leuchtet
5 years ago
On the router that does not light online.
This has been the case since 28.11.2019. On that day, the agent of the customer center said it is a problem with the router and received a new router on 30.11.2019. Unfortunately, the same problem persists.
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5 years ago
@pranavsuresh02
The favorite router type here in this forum is the model : "The router" - withount mentionning
type, installed firmware version etc.
W h i c h router do you use - a Speedport?
Furthermore, the router logfile would be very helpful.
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
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5 years ago
welcome to our Community.
Thank you @Gelöschter Nutzer for your help in advance.
I want to help you at this type of problem. To go further in detail to find out what the cause of this issue is about, please fill in your costumer number in your profile.
Please let me know, if you are done.
Thank you & kind regards
Christina P.
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Answer
from
5 years ago
Vielen Dank, das Problem ist behoben.
Das Problem war mit dem Kabelanschluss.
Answer
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5 years ago
Vielen Dank, das Problem ist behoben. Das Problem war mit dem Kabelanschluss.
Vielen Dank, das Problem ist behoben.
Das Problem war mit dem Kabelanschluss.
Just for your information:
"Kabelanschluß" means that n o t Telekom is your internet provider but another provider.
So I assume you mean the cable between router and Telekom socket, don't you?
Answer
from
5 years ago
Sorry, ich meinte, die Verkabelung für das Internet wurde an der APL getrennt.
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5 years ago
Falls du in Zukunft Fragen oder Anliegen haben solltest, kannst du dich gerne jederzeit an uns wenden.
Liebe Grüße
Christina P.
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