shendyapin.s

This is particularly perplexing because I already have another contract with Telekom for my new flat.

Yes, and that's the mistake: you made a new contract for the new flat instead of  transferring the old contract after five months to the new location.

shendyapin.s

This is particularly perplexing because I already have another contract with Telekom for my new flat.

As Falk already said, you should have applied for an „Umzug nach TKG (Telekommunikationsgesetz)“ instead.

On the other hand, the Telekom staff at your first appointment should have clearly pointed out the correct procedure, which obviously did not happen. So there might be hope for a good will resolution. I will inform the team. In the meantime, please fill out the contact details in your profile including a phone number and time frame where you can be reached. Also, please have your customer number and the last six digits of your IBAN at hand for authentication.

Fingers crossed,

Thomas

shendyapin.s

Due to an accidental early cancellation

Who did that? Telekom or you?

If it was you then actually you had following Telekom new contract options

1. a flex tariff variant for selected tariffs (flex variants available since September 5th 2023), cancellation possible within one month
2. a 24 month tariff variant

With #2 (I guess your variant) in view of that you move to a different place you had the options

1. to move your connection from the old to the new place - actually a switch: old one switched off, new one switched on
2. alternatively if overlapping was in your mind to have for an intermediate time two connections (one in the old place, one in the new place), called "Überlappender Umzug", my wiki article in German
   https://telekomhilft.telekom.de/t5/Festnetz-Internet/Uberlappender-Umzug-voruebergehend-zwei-Anschluesse-parallel/ta-p/5788194

I guess that you just ordered a new 24 month contract in your new place, in addition to the already running 24 month contract in the old place.

Strictly formal way - you can order the existing contract for the old place to be moved to the new place in accordance with the rules issued by German telecommunication law TGK. Result can be

1. not possible - so you can cancel the contract in the old place within a one month period
2. possible - bad luck, you would need to pay a 70 Euro fee for moving the contract plus you would have the contract running for the remaining almost 2 years

(Different situation would be if the Telekom contract in the new place would be e.g. on your wife/friend - then Telekom has a special way for treating that with an early termination)

Maybe a Telekom Teamie can do s.th. based on Telekom goodwill

Hello again @shendyapin.s,

I currently finished all the contract details we already discussed by phone. 

There was a huge misunderstanding and I am very sorry for that. 

I cancelled the contract in Berlin to the due date in February and sent the return label via E-Mail to you. 

I can book the ,,MagentaEINS Vorteil" after the cancellation in February.

Have a nice weekend & kind regards

Christina P.

Thank you very much, Christina! 

This is the best resolution of the issue I could hope for. 

Have a lovely weekend and thank you very much again for the great support! 

Best regards,

Sam.