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3 years ago
Hello @akan
Have you tried maybe using a different postal code if you lived somewhere else in Germany before?
7
Answer
from
2 years ago
Hi @akan,
I have sent you the return voucher for your Media Receiver via e-mail.
It should arrive soon.
If it still hasn't arrived in two days, please contact me here again.
Also check your spam folder.
Best regards
Markus Km.
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from
2 years ago
Hi @Markus Km.
Thank you for the reply!
I have only received the return voucher for the Media Receiver, which I already returned to Telekom. I did not receive the return voucher for the Speed Port Smart router.
My contract has 2 rented devices :
1.. Speedport Smart Endgeräte-Servicepaket
2.. Media Receiver 401 sw Endgeräte-Servicepaket
Could you please let me know if I have to return the Speedport Smart router?
Best Regards
Answer
from
2 years ago
Hey @akan,
sorry for the late response.
No, you don't have to return the Speedport Smart 1 back to us.
All the information about this device came with your cancellation confirmation.
Kind regards
Christina P.
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