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Should I return my router

2 years ago

Dear all,

I have cancelled my Telekom Magenta Home last week due to a relocation abroad. I have received the termination confirmation including for the mietgerate. per email. But It is not clear to me from the email whether I should return the router to Telekom. I tried to check at the below link (https://retoure.telekom-dienste.de/miete/) to create return label for rented devices but did not find the router in the list.

Please advise. I have attached the email screenshot.

Thank you!

Telekom.png

506

2 years ago
Hello @akan

Have you tried maybe using a different postal code if you lived somewhere else in Germany before?

7
Answer
from
2 years ago
Hi @akan,

I have sent you the return voucher for your Media Receiver via e-mail.
It should arrive soon.
If it still hasn't arrived in two days, please contact me here again.
Also check your spam folder.

Best regards
Markus Km.
Answer
from
2 years ago
Hi @Markus Km.

Thank you for the reply!
I have only received the return voucher for the Media Receiver, which I already returned to Telekom. I did not receive the return voucher for the Speed Port Smart router.
My contract has 2 rented devices :
1.. Speedport Smart Endgeräte-Servicepaket
2.. Media Receiver 401 sw Endgeräte-Servicepaket
Could you please let me know if I have to return the Speedport Smart router?

Best Regards
Answer
from
2 years ago
Hey @akan,

sorry for the late response.

No, you don't have to return the Speedport Smart 1 back to us.

All the information about this device came with your cancellation confirmation.

Kind regards
Christina P.

Unlogged in user
Answer
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