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Speedport Pro mobile devices cannot connect - stuck on bgp page
vor 6 Jahren
Hello,
I have a very odd issue. Can connect to the internet fine via the laptop but whenever I connect any mobile device to the WiFi, I get a 'Sign-in to WiFi network' prompt. Clicking on it takes me to kundencenter.telekom.de/festnetz/services/walledgarden/bng/wg54-landing-page.xhtml. There I get prompted to enter my username and password after which I get a message asking me to call customer service. Not sure what's going on. Would really appreciate if someone from the community can please help.
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5 Sterne Mitgestalter*in
vor 6 Jahren
You are trying to connect to "Telekom_FON" or?
That's the hotspot for other Telekom customers, not your own WiFi network. Connect to your own WiFi network. The SSID is listed on the Router.
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Antwort
von
vor 6 Jahren
@s_joyita
Mhmm, okay.
I can‘t help you any further. I would suggest a Router change (so a employee sends you a new SP Pro and you will send your current one back). But maybe an employee also has a possible solution for this issue.
Please enter your customer number („Kundennummer“) and callback number („Rückrufnummer“) here and press „Sichern“ to save it. This data can only be accessed by Telekom employees: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
Telekom hilft Team
vor 6 Jahren
do you still need help?
Then please fill in your personal data http://bit.ly/Kundeninfos here.
So I can get in touch with you.
Just leave me a short notice when I can give you a call-back.
Greetings Anja N.
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