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6 years ago
You are trying to connect to "Telekom_FON" or?
That's the hotspot for other Telekom customers, not your own WiFi network. Connect to your own WiFi network. The SSID is listed on the Router.
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6 years ago
@s_joyita
If you try connecting the phones to the guest network (just for testing - you can enable it in the wifi section on the SP), will they work then?
Your problem is seriously really uncommon, I‘ve never had any issue like that and I‘m personally also using the SP Pro currently.
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6 years ago
Also tried Guest. No luck
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6 years ago
@s_joyita
Mhmm, okay.
I can‘t help you any further. I would suggest a Router change (so a employee sends you a new SP Pro and you will send your current one back). But maybe an employee also has a possible solution for this issue.
Please enter your customer number („Kundennummer“) and callback number („Rückrufnummer“) here and press „Sichern“ to save it. This data can only be accessed by Telekom employees: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
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6 years ago
do you still need help?
Then please fill in your personal data http://bit.ly/Kundeninfos here.
So I can get in touch with you.
Just leave me a short notice when I can give you a call-back.
Greetings Anja N.
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