Speedport Smart 3 ständige Internetabbrüche

5 years ago

Hallo,

ich habe eine 500k Glasfaserleitung und dazu einen Speedport Smart 3 Router.

 

Problem ist folgendes: Das Internet stürzt täglich mehrmals (mindestens 5x) ab. Sowohl LAN also auch WLAN ist für mehrere Sekunden bis zu 5 Minuten kein Internetzugriff möglich. Den Speedport Smart 3 kann ich aber per IP ohne Probleme aufrufen.

 

Mein Nachbar hat eine 100k Leitung mit einer Fritbox 7590 und dieser hat überhaupt keine Probleme.

 

Firmware ist bei mir aktuell. Woran liegt das?

1738

5

  • 5 years ago

    Bitte schau doch mal in den Systemmeldungen des Smart 3 nach, was Du dort an Info findest - die möglicherweise eingrenzen kann ob es der Smart 3 ist, der Probleme hat - oder ob es das Glasfasermodem ist, das Probleme hat (die dann natürlich vom Smart 3 auszubaden sind).

     

     

    0

  • 5 years ago

    Hallo @Hawkk,

    herzlich willkommen in der Telekom hilft Community.

    Um der Sache auf die Schliche zu kommen, befülle bitte einmal deine Profildaten.
    Die dort eingetragenen Daten sind nur durch uns Teamies einsehbar. Bitte gib mir im Anschluss einen kurzen Wink in diesem Thread.

    Viele Grüße

    Torsten S.

    1

    Answer

    from

    5 years ago

    @Torsten S. 

     

    @Hawkk  hat ihr / sein Profil befüllt - ohne jegliche Rückmeldung...

    Unlogged in user

    Answer

    from

  • 5 years ago

    @Hawkk,

    an der Leitung konnte ich erstmal nichts finden.
    Ein Auszug des Routerlogs wäre schon hilfreich.


    Grüße Detlev K.

    1

    Answer

    from

    5 years ago

    Melde mich mit der Meldung, sobald das Problem auftritt

    Unlogged in user

    Answer

    from

Unlogged in user

Ask

from

This could help you too

Speedport Smart 3 Internetabbrüche

4 years ago

in  

Festnetz & Internet

319

0

1

Internetabbrüche Speedport Smart 3

6 years ago

in  

Festnetz & Internet

820

0

4

Speedport Smart 3 Internetabbrüche

5 years ago

in  

Festnetz & Internet

402

0

3

Solved
Internetabbrüche speedport 724 / smart 3

5 years ago

in  

Festnetz & Internet

1019

0

10

Ständige Verbindungsabbrüche mit dem Speedport Smart 3

4 years ago

in  

Festnetz & Internet

611

0

4

Popular tags last 7 days

You might also be interested in

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.