Status on Fiber Optic - English Support
1 day ago
I requested a Fiber Optic connection for my new apartment (Order Number: xxx-xxx-xxx) and I was supposed to get the modem shortly and do the activation myself. My apartment already has the socket from Telekom. Can someone please call me in English so I can understand the status and next steps?
Thanks,
Julio
Order number deleted by Waage1969
Note:
This post was escalated by Waage1969 at 06.08.2025 16:12.
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1 day ago
@Julio Boll
the Teamies here are informend.
Your order number was deleatet from me.
Greats
Waaage1969
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1 day ago
I was supposed to get the modem shortly
I requested a Fiber Optic connection for my new apartment (Order Number: xxx-xxx-xxx) and I was supposed to get the modem shortly and do the activation myself. My apartment already has the socket from Telekom. Can someone please call me in English so I can understand the status and next steps?
Thanks,
Julio
Order number deleted by Waage1969
When were you informed of this, and how?
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1 day ago
I talked with someone via MagentaService Live last week.
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1 day ago
Hello @Julio Boll
Thank you for the nice call. 😊
Let keep the discussion over what apps, so there is no confusion.
Kind regards
Belana
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