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2 years ago
Hallo @cengizh_new
It's actually relatively easy to do this via the customer center.
There you have to log in, select the contract and then you can directly give notice.
In this community, users primarily help other users with questions and problems. We as "externals" have no access to customer data.
Nevertheless, I will call the team here, they can help if necessary.
Gruss -LERNI-
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2 years ago
Hello @cengizh_new,
Thank you for your post.
As @Lerni, already wrote, you can cancel your contract here and for mobile here.
If you need support with this, I'll be happy to help you. 😊
Kind regards
Belana M.
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2 years ago
Hi, I filled the form you linked yesterday. I selected a further date and choose the option to not to block my internet now. But my modem can not connect this morning. Could that be related? Or an unrelated and coincidental issue? Is there a problem right now with Internet service?
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2 years ago
I can’t work right now. Can someone from offical support help me please? @Belana M.
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2 years ago
Fixed it. Thank you.
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2 years ago
Hi there @cengizh_new,
do you require any further assistance regarding the mentioned subject? Please let us know, and we'll attend to that right away!
Kind regards
Christian H.
Unlogged in user
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1 year ago
I got moved to Furstenberger str. in Jan 2023, but I still get emails stating my address as my previous one, Gormannstr. See the pictured attached.
Also how can I confirm my cancellation is progressing and how can I return the modem?
[...] Beitrag editiert von: @VoPo914
Grund: Bild enthielt schützenswerte, oder persönliche Daten. (Name, Adresse, Kunden- und Rechnungsnummer der Telecom(?) )
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1 year ago
can someone please call me about my termination. I filled that form twice but no contact back from telecom
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1 year ago
can someone please call me about my termination
Yes , it may take some days.
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1 year ago
Good evening @cengizh_new , I just tried to call you, but just catched the mailbox and left a message. Can you tell me, when you are available for a little chat and I'll call you again?
Kind regards Sven Ö.
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1 year ago
Sorry, I missed it. Can you call me today or tomorrow?
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1 year ago
@Sven Ö. thank you Sven, i filled the form again and attached the Abmeldung form I filled to submit to Buergeramt. but everyday passes, extends my last day another day that I do not need. please call me anytime when convenient for you.
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1 year ago
Hello @cengizh_new,
thank you for the nice call.
I've sent out the return label, so you can send back the router. 😊
If you have any more questions, feel free to let me know.
Kind regards
Belana M.
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