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2 years ago
Hello @autumn7531
Thank you for your contribution.
I created your post as a separate thread.
You made your post in someone else's thread.
You can't just cancel just because there's a connection at the new location.
You have to apply for a move according to the TKG (Telecommunications Act).
If the contract cannot be taken with you, Telekom grants you a special right of termination. Only then.
The Telekom-hilfe-Team can help here. (English speaking teamies)
Please fill out your profile completely. (link in my signature)
Customer number or phone number is still missing.
In the 3rd field, under further information, enter the best time to reach you.
For legitimation, please have your IBAN ready (last 6 digits)
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2 years ago
You can't just quit. You have a valid contract until 30.07.2023.
You must call the hotline to request a move in accordance with the Telecommunications Act ( TKG ). If Telekom cannot fulfil the contract under the same conditions at the new location, it can be terminated early.
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2 years ago
thank you @RoadrunnerDD , but I was informed in March about contract cancellation, should Telekom to charge for April, one more month?
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2 years ago
but I was informed in March about contract cancellation
the information about the cancelation is not the same as the cancelation date. the notice period is 1 month.
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2 years ago
Hi @autumn7531,
unfortunately I couldn't reach you on the phone.
Nevertheless @RoadrunnerDD is right. The timespan between the cancellation order and its execution takes a month.
I also checked your data again and the 28th April was correct.
As @RoadrunnerDD calculated, the amount of money that got refunded was correct as well.
Kind regards,
Louisa G.
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2 years ago
Hi again @autumn7531,
I have now successfully terminated your contract. You will also receive a confirmation by email.
If you have any further questions, please write again. 😊
Kind regards,
Belana M.
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