‎Unable to activate fiber optic connection

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Unable to activate fiber optic connection

11 months ago

ich habe heute den "Glasfaser-Anschluss" Link erhalten, bin aber den Schritten bis zum Ende gefolgt und habe einen Fehler erhalten. Ich habe es mehrmals mit dem gleichen Ergebnis versucht. Ich denke, Glasfaser-ID und Modem-ID sind sehr klar und ich habe sie nicht falsch ausgefüllt.

Was soll ich als nächstes tun?

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11 months ago
Hi @Inga Kristina J. @Christian Ha. , If possible, please call me before 16:30 today. I will be on the train afterwards and may miss your call due to poor cell phone signal.

Thanks!
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11 months ago
Hi @Inga Kristina J. @Christian Ha. @Louisa G. @Dorothea T. ,
Regarding my HomeID issue, can anyone please give me some updates?
Thank you very much!

Kind regards Jarvan
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Answer
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11 months ago
Hello @jarvan,

I'm very very sorry. It seems that @Christian Ha. was not in the office today. So it's up to me now.

As I wasn't there when you talked to my colleague, I have to ask again: The Home ID on your glass fiber socket is beginning with A0, right? It's not beginning with 08?

Kind regards Inga Kristina
Answer
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11 months ago
@Inga Kristina J. @Thanks for taking care.
Yes, correct, the one I current have is beginning with A0, not 08, whch is an old and invalid one.
So that in the past week I was asking help you to find the correct one for me.

The only info I can provide is “der Anschluss ist auf Port 9 am Glasfaser-AP geschaltet.”
I hope that will help you for finding the Home-ID for me.

Thank again!
Jarvan
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11 months ago
Hi @jarvan,

okay, thank you. I'll create a ticket for our back office to provide your correct Home ID.

We'll stay in contact here.

Kind regards Inga Kristina
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10 months ago
Hey @Inga Kristina J. @Christian Ha. ,
I hope I'm not boring you.

I have one more favor to ask of you, If possible, could you please help me speed up the query process? Because a week ago, I believe another one of your coworkers already opened this ticket for me to find my Home-ID . At that time, she said she would find it for me no later than few days, but a week has passed and I still haven't heard anything.

And initially she contacted me by Telekom service call , so I can't reach her back to check the latest status.

I am very grateful for your help. It is greatly appreciated!

Best regards Jarvan
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10 months ago
Hello @jarvan,

actually there's no second ticket. I guess this was the order of the technician who came to you.

But I have one question: Is the Glasfasermodem 2 actually connected to the fiber socket and plugged in? Then I'll just try something.

Kind regards Inga Kristina
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10 months ago
Hi @Inga Kristina J. ,
Yes, the Modem 2 is actually connected to the fiber socket and plugged in now.

Thanks!
Jarvan
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10 months ago
Hi @jarvan,

I just tried a few things, but unfortunately had no success.

I'm afraid I'll have to wait until I get a reply to my ticket.

Kind regards Inga Kristina
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10 months ago
Hi @Inga Kristina J. @Christian Ha. ,
I'm glad to let you know that the issue was solved today. This morning a tech came by, then went to the basement and found my Home-ID . Afterwards I used it to activate my internet perfectly.
Thanks again for all the help, really appreciate it!

Best regards
Jarvan
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10 months ago
Hello @jarvan,

thank you very much for your feedback.

I'm really glad that it works now. 🤗

Kind regards Inga Kristina
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