‎Unable to cancel contract due to moving abroad

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Unable to cancel contract due to moving abroad

2 years ago

Hello. I filed the “Moving abroad” form at Telekom.de after moving from Germany so I could cancel my Mobilfunk contract. I did that the 16th of February (20 days ago). I received an automated email immediately as a confirmation.

Now it’s the 7th of March, and no response. I had and agent on the chat inform me that “there was an answer on the way” and another two who either did not understand or couldnt do anything. One agent terminated the chat without giving me a chance to reply.

Upon calling the hotline, the agents either do not speak English or cannot help me since they have no info on the case.

So my situation is:

I’m stuck in a contract with a phone number from a country I do not live in, neither agents via chat nor phone can help me. No response to my cancellation form. This is hardly customer service, this is customer torture.

405

2 years ago
Hallo @sbjartmar

damit Dir das @Telekom hilft Team zielgerichtet helfen könnte hier bitte die Daten geschützt im Profil hinterlegen => Profildaten (unter weitere Informationen kannst Du auch Zusatzinfos wie Erreichbarkeit, Adresse für die Fragestellung, etc. hinterlegen).
Diese Daten sind nur für das Telekom hilft Team ersichtlich und nicht öffentlich. Speichern nicht vergessen, danach kurz schreiben wenn erfolgreich erledigt - Danke !

Gruß
Waage1969

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Hello @sbjartmar
so that the @Telekom helps team could help you in a targeted manner, please store the data securely in the profile => profile data (under further information you can also store additional information such as availability, address for the question, etc.). This data is only visible to the Telekom helps team and is not public. Don't forget to save, then write briefly if done successfully - thank you!

8
Answer
from
2 years ago
@Sarah D.
Answer
from
2 years ago
Thanks for your time @sbjartmar .

As promised, the email is on its way to you.

Best regards

Sarah D.
Answer
from
2 years ago
Good evening & hello again @sbjartmar ,

thanks for the needed details that you've sended my via email.

The cancellation confirmation is already on its way to you.

If there are further questions, I'm here for you. 😊

Best wishes,

Sarah D.
Unlogged in user
Answer
from
Accepted Solution
accepted by
2 years ago
Good evening & hello again @sbjartmar ,

thanks for the needed details that you've sended my via email.

The cancellation confirmation is already on its way to you.

If there are further questions, I'm here for you. 😊

Best wishes,

Sarah D.
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