Solved
Unsuccessful DSL order / landline unavailable
4 years ago
Hi there,
I have ordered DSL connection via Check24 on April 22nd. The order has been confirmed and Telekom has sent me the router on April 28th (which I didn't understand why they have sent it). Anyway, my requested service has not been connected so far because of unavailability of landline as customer support told me via chat. I would like to cancel my order. Does anyone have a similar problem? Your help is appreciated.
Regards,
Seyedmehdi.
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4 years ago
Hello @mehdi.yeganehparast ,
for further help we need more information, such as tariff preferred resp. required and router model. Your order obviously included a router. Just check your confirmation.
According to Telekom terms of condition the customer has the right to revoke an order within 14 days, starting from date of confirmation. So have a look at your confirmation. Perhaps you are still in time. If so, please fill in the form below:
https://www.telekom.de/hilfe/auftrag-erste-schritte/auftrags-und-lieferstatus/auftrag-oder-bestellung-widerrufen?samChecked=true
Should the due date has been expired, please give more information as mentioned above. You filled in your profile data already, i.e., a member of the Telekom team has access to your file, but no-one else.
Perhaps you and the team will find a landline solution.
Kind regards,
Marlise
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4 years ago
Hi @Marlise ,
These are additional information:
Ordered product: MagentaZuhause XL mit MagentaTV Smart (Which customer support told me that "it is not available". It was supposed to decrease it to L )
Router:Speedport Smart 3
TV box: MagentaTV Box schwarz
Regards,
Seyedmehdi
Answer
from
4 years ago
Good evening @mehdi.yeganehparast ,
as @Nico B. mentioned, I would suggest you to contact a representative of Check 24 to clarify the present status of your order with this company.
@Nico B. wrote: Regarding your order cancellation, you would have to speak to a Check24 representative because there currently is no order confirmation for the connection itself.
@Nico B. wrote:
Regarding your order cancellation, you would have to speak to a Check24 representative because there currently is no order confirmation for the connection itself.
After having found a satisfying solution for both of you please contact us again. You may use this thread for continuation.
The next step should be to check the availability of broad band at your place.
@mehdi.yeganehparast wrote: About other facilities, I am not sure whether they are available in my place. I am afraid that my request stays in this state for a long time without any update.
@mehdi.yeganehparast wrote:
About other facilities, I am not sure whether they are available in my place. I am afraid that my request stays in this state for a long time without any update.
We shall see. Perhaps the team and you will find a solution for landline application.
I wish you a good night,
Marlise
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Accepted Solution
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4 years ago
Good morning @mehdi.yeganehparast,
you can send back your router here.
Regarding your order cancellation, you would have to speak to a Check24 representative because there currently is no order confirmation for the connection itself.
Kind regards Nico B.
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4 years ago
Hence no order confirmation, no binding contract, no obligation to deliver...
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4 years ago
Hi @Nico B. ,
Thanks for your help.
Kind regards,
Seyedmehdi.
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