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5 years ago
In order to help you can you please provide us with some more information?
- Which router do you use?
- What's your DSL plan?
- Router log
- Router DSL spectrum (found under internet information in case of a FritzBox)
- Do you use power line?
If you use your connection for business it is also advisable to go for a business plan ( DeutschlandLAN ) for a better SLA and faster help in case of any problems.
3
Answer
from
5 years ago
Hello, very sorry for not including in the first time.
Which router do you use?
Speedport Smart 3
What's your DSL plan?
Magenta Zuhause M
Router log
(attached)
Router DSL spectrum
^ not sure what you mean here or where to look
for WiFi it runs at 2.4 and 5 GHz but issue is not related to wifi (sync light flashing)
Do you use power line?
No, it is a standard router.
DSL Sync light drops off, no internet even though wifi is active.
Answer
from
5 years ago
Do you use power line? No, it is a standard router. DSL Sync light drops off, no internet even though wifi is active.
Do you use power line?
No, it is a standard router.
DSL Sync light drops off, no internet even though wifi is active.
Power lines has nothing to do with the router but they are adapters like Devolo or AVM.
Since you are having PPPoE errors and reconnects you should either report a malfunction using the diagnostic assistance here or wait for a Telekom team member to assist you. (It can take some time for a team member to show up since they are pretty busy.)
Answer
from
5 years ago
I am sorry for the late reply. I will gladly check your internet connection. Would you be so kind to fill out your profile with a current mobile phone number?
Kind regards
Sören G.
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5 years ago
Do you use power line? No, it is a standard router. DSL Sync light drops off, no internet even though wifi is active.
Do you use power line?
No, it is a standard router.
DSL Sync light drops off, no internet even though wifi is active.
Power lines has nothing to do with the router but they are adapters like Devolo or AVM.
Since you are having PPPoE errors and reconnects you should either report a malfunction using the diagnostic assistance here or wait for a Telekom team member to assist you. (It can take some time for a team member to show up since they are pretty busy.)
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