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We were falsely added into telekom contract by a scammer
3 years ago
Sorry for writing in English.
On 21st March 2022 one of the Telekom sales person came to our house propsed an offer for Telekom. My wife who was alone at home refused but he insisted and said to just hear the offer. After explaining the offer he asked for my wife's signature and the IBAN as well claiming that it was just for verification.
On refusing he assured that it was only for verification and nothing else and no contract will be started. HE also said that after 2 weeks we will get a letter for approval.
Only after we sign that , the contract with telekom will start else nothing changes and we remain with Vodafone.
Little did we know that he had already taken signature and started our contact with telekom.
When we received the documents from telekom after 2 weeks we did not sign and send anything back. As we wanted to continue with vodafone.
But still we received the device on 02.05.2022.
After we received the device we visited the telekom shop and came to know that without our notice the guy already started the contract without our approval the contract and gave false information. The telekom shop team also mentioned that the telekom person had scammed us.
The telekom person never mentioned that our contract had started and if we do not want we need to inform the telekom team within 14 days.
We emailed the telekom customer service on April 24, 2022 to cancel the contract but we have not received any reply.
We also called the hotline, they say that they have canceled our contract and to return the device, but we have no confirmation via email or post.
Request you to please look into this as soon as possible and help us with the cancellation.
Also let us know the process to return the device.
We also received a message saying that a Telekom Technician will come to our house on May 16, 2022.
We request you to kindly not send him as we wish to continue to vodafone and do not need any interruptions with the internet.
I can share my customer number, contact number and details of the fraud person who came. Please help me with this matter.
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3 years ago
When we received the documents from telekom after 2 weeks we did not sign and send anything back.
A second signature is not necessary for having a contract.
Question is what the document is about - ist it titled "Auftragsbestätigung", indicating an early May date?
If so, then within a 14-day period after reception there is a easy way out: "Widerrufsrecht".
If the 14 days are over things get complicated and it is not clear whether you can turn back the wheel.
15
Answer
from
3 years ago
Thank you for your reply.
The contract on which we signed was titled - "Ihr Auftrag für Telefonie, Internet and Fernsehen über Vetriebspartner".
The second documents which came for confirmation and we didnot sign were titled - "VORVERTRAGLICHE PFLICHTINFORMATIONEN FÜR SIE" and "Genehmigung des vertrags".
Since the guy said the second letters are actual contract, we didnot sign. I am attaching them for you reference. Please take a look.
Edit von LERNI.
After the 2nd document violates the privacy policy, I have removed it, it contains personal data that may not be posted here publicly
Approval form telekom.pdf
Answer
from
3 years ago
Hi,
We just got an update in wechselstatus that our order has been cancelled(attached).
I hope my call to hotline yesterday was taken into consideration or somehow it was done as we were asking via mail and this channel too.
Now only pending task is to return the hardware delivered by telekom to us.
Please let me know if I am correct or is there any other pending task from us.
Thank you for listening and replying.
Telekom Wechselstatus.pdf
Answer
from
3 years ago
Hi @sandeep40 ,
I tried to catch you by phone, but it didn't work.
Don't worry, the cancellation of the order did work out properly, and you only have to send back the hardware like the colleague from the hotline told you. No other pending tasks.
I'm very sorry for the inconveniences. 🙏🏻
If you have any other questions, feel free to ask.
Best wishes.
Leona W.
Unlogged in user
Answer
from
2 years ago
Hello @Purnima,
thank you for the nice call. We will cancel your contract for you. 😊
You will receive the cancellation confirmation via mail.
Kind regards
Belana M.
0
1 year ago
Hi,
I have also experienced the same thing today afternoon. Unfortunately I gave my IBAN number and signed on their tablet. I thought that they were only going to change the connections to the house. I have received a "vorvertraglichen Pflichtinformationen" PDF file per SMS. I have not received any "Auftragsbestätigung" yet so I don't have any Kundennummer or Auftragsnummer. I also sent a message to the salesperson requesting that he send me a Widerrufsformular to cancel the abgeschlossener Vertrag. He told me he will send it per Email tomorrow as today is not possible. Unfortunately I don't trust his words. I have also sent an email to widerruf@telekom.de with the Muster-Widerrufformular from the vorvertraglichen Pflichtinfo PDF (with a different email address). Could anyone please help me with this?
Also I will be travelling away in a few days for 3 weeks so I cannot wait for this Auftragsbestätigung to arrive.
Thank you in advance.
(If you need the vorvertraglichen Pflichtinformationen, I can send it as well)
Best Regards
Dave
7
Answer
from
1 year ago
Thank you very much for the very nice conversation @msnarjun23. 😊👍
As we have just discussed, I have canceled the fiber optic order. You should receive confirmation of this by e-mail soon.
Have a nice week & best regards
Christina P.
Answer
from
1 year ago
Hi @Christina P. ,
I have received the confirmation of the cancelled order in my email. Thanks for the assistance.
Have a nice week!
Best Regards,
Naganathan
Answer
from
1 year ago
I'm glad that everything went smoothly @msnarjun23.
Drop me a line if I can do anything for you.
Kind regards,
Martin Bo.
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Accepted Solution
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1 year ago
Thank you very much for the very nice conversation @msnarjun23. 😊👍
As we have just discussed, I have canceled the fiber optic order. You should receive confirmation of this by e-mail soon.
Have a nice week & best regards
Christina P.
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