Solved
We were falsely added into telekom contract by a scammer
3 years ago
Sorry for writing in English.
On 21st March 2022 one of the Telekom sales person came to our house propsed an offer for Telekom. My wife who was alone at home refused but he insisted and said to just hear the offer. After explaining the offer he asked for my wife's signature and the IBAN as well claiming that it was just for verification.
On refusing he assured that it was only for verification and nothing else and no contract will be started. HE also said that after 2 weeks we will get a letter for approval.
Only after we sign that , the contract with telekom will start else nothing changes and we remain with Vodafone.
Little did we know that he had already taken signature and started our contact with telekom.
When we received the documents from telekom after 2 weeks we did not sign and send anything back. As we wanted to continue with vodafone.
But still we received the device on 02.05.2022.
After we received the device we visited the telekom shop and came to know that without our notice the guy already started the contract without our approval the contract and gave false information. The telekom shop team also mentioned that the telekom person had scammed us.
The telekom person never mentioned that our contract had started and if we do not want we need to inform the telekom team within 14 days.
We emailed the telekom customer service on April 24, 2022 to cancel the contract but we have not received any reply.
We also called the hotline, they say that they have canceled our contract and to return the device, but we have no confirmation via email or post.
Request you to please look into this as soon as possible and help us with the cancellation.
Also let us know the process to return the device.
We also received a message saying that a Telekom Technician will come to our house on May 16, 2022.
We request you to kindly not send him as we wish to continue to vodafone and do not need any interruptions with the internet.
I can share my customer number, contact number and details of the fraud person who came. Please help me with this matter.
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3 years ago
When we received the documents from telekom after 2 weeks we did not sign and send anything back.
A second signature is not necessary for having a contract.
Question is what the document is about - ist it titled "Auftragsbestätigung", indicating an early May date?
If so, then within a 14-day period after reception there is a easy way out: "Widerrufsrecht".
If the 14 days are over things get complicated and it is not clear whether you can turn back the wheel.
15
Answer
from
2 years ago
Hello and good evening, @Purnima
Like I promised... here I am again with good news.
Everything is fine and cancelled.
So I wish you a great time and a good week.
Kind regards
Carolin L.
Answer
from
1 year ago
Hi,
I have been scammed with the same Today.
3 people visited my home with telekom dress code and ids. They mentioned that everyone here have to switch to telekom as new ofc lines are installed and only telekom network is available going forward. I have signed the contract Today but immediately realized it is a scam. They mentioned that there will be a call from telekom to confirm the contract and I would receive the contract document within 15 days days.
Someone with Noah with phone number +49 175xxx was in contact with me. Could you please help to terminate this contract. I wish my current vodafone contract won't be discontinued suddenly as I work from home.
Answer
from
1 year ago
@Raghu1
Thank you for your message in this thread 🙏🏽 I'm very sorry that the consultation at the front door didn't go so well 😕 If you receive an order confirmation, you can cancel it within 14 days. You can also use our contact form or send an email to widerruf@telekom.de 👍🏽
Best regards
Timur K.
Unlogged in user
Answer
from
2 years ago
Hello @Purnima,
thank you for the nice call. We will cancel your contract for you. 😊
You will receive the cancellation confirmation via mail.
Kind regards
Belana M.
0
1 year ago
Hi,
I have also experienced the same thing today afternoon. Unfortunately I gave my IBAN number and signed on their tablet. I thought that they were only going to change the connections to the house. I have received a "vorvertraglichen Pflichtinformationen" PDF file per SMS. I have not received any "Auftragsbestätigung" yet so I don't have any Kundennummer or Auftragsnummer. I also sent a message to the salesperson requesting that he send me a Widerrufsformular to cancel the abgeschlossener Vertrag. He told me he will send it per Email tomorrow as today is not possible. Unfortunately I don't trust his words. I have also sent an email to widerruf@telekom.de with the Muster-Widerrufformular from the vorvertraglichen Pflichtinfo PDF (with a different email address). Could anyone please help me with this?
Also I will be travelling away in a few days for 3 weeks so I cannot wait for this Auftragsbestätigung to arrive.
Thank you in advance.
(If you need the vorvertraglichen Pflichtinformationen, I can send it as well)
Best Regards
Dave
7
Answer
from
1 year ago
Thank you very much for the very nice conversation @msnarjun23. 😊👍
As we have just discussed, I have canceled the fiber optic order. You should receive confirmation of this by e-mail soon.
Have a nice week & best regards
Christina P.
Answer
from
1 year ago
Hi @Christina P. ,
I have received the confirmation of the cancelled order in my email. Thanks for the assistance.
Have a nice week!
Best Regards,
Naganathan
Answer
from
1 year ago
I'm glad that everything went smoothly @msnarjun23.
Drop me a line if I can do anything for you.
Kind regards,
Martin Bo.
Unlogged in user
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Accepted Solution
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1 year ago
Thank you very much for the very nice conversation @msnarjun23. 😊👍
As we have just discussed, I have canceled the fiber optic order. You should receive confirmation of this by e-mail soon.
Have a nice week & best regards
Christina P.
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