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What is required to use Telekom's fibre optic internet?

vor 11 Monaten

Telekom engineers installed this box in my apartment after I opted to switch from Vodafone following Telekom's installation of glass fibre in our building. After almost 2 years, today is the day I am supposed to start enjoying Telekom. But it has been a terrible experience. I have gone out to buy the Speed Port Smart 4 router which Telekom's customer service told me I needed. It turns out, there is no way to either connect the router to the little Telekom box or to even activate the Telekom device as the web activation code asks for a 12 or 16-digit ID which I can not find anywhere.

Does anyone know how I can solve this? 

NB: The white box besides the Telekom device is an old thingy I met in the house. It is not part of the equation.

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  • Akzeptierte Lösung

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    vor 11 Monaten

    @ExRatinger It went really well. And my internet speed is through the roof. The switch to Telekom was worth it. I have now ordered a 15meter-long fibre-optic cable so I can relocate the modem and router to a secure and permanent location. Thanks again for your help.

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