Zwei Mitarbeiter der Ranger-Firma kamen zu mir nach Hause
1 year ago
Two Ranger company employees came to my house, checked the router, and took my cell phone number and account number. They obtained this information by saying that I was paying high internet bills. I'm a foreigner, and they don't speak English well, so I couldn't get a detailed explanation. I thought they were T-Mobile employees and had visited to check things like internet network inspection. However, the ID card shown was an employee of the Ranger company. I think they took my account number and signature to try to scam me or sell me some product. I do not wish to receive any services or products from them. I also don't want to charge you for an item I don't want. What should I do in this situation? If I have a contract, I would like to cancel it. Can you solve it here?
Zwei Mitarbeiter der Ranger-Firma kamen zu mir nach Hause, überprüften den Router und nahmen meine Handynummer und Kontonummer mit. Sie erhielten diese Informationen, indem sie sagten, dass ich hohe Internetrechnungen bezahle. Ich bin Ausländer und sie sprechen nicht gut Englisch, daher konnte ich keine detaillierte Erklärung bekommen. Ich dachte, es wären Mitarbeiter von T-Mobile und sie wären vorbeigekommen, um Dinge wie die Überprüfung des Internetnetzwerks zu überprüfen. Allerdings handelte es sich bei dem vorgelegten Ausweis um einen Mitarbeiter der Firma Ranger. Ich glaube, sie haben meine Kontonummer und meine Unterschrift gestohlen, um mich zu betrügen oder mir ein Produkt zu verkaufen. Ich möchte keine Dienstleistungen oder Produkte von ihnen erhalten. Ich möchte Ihnen auch keine Kosten für einen Artikel in Rechnung stellen, den ich nicht möchte. Was soll ich in dieser Situation tun? Wenn ich einen Vertrag habe, würde ich ihn gerne kündigen. Kannst du es hier lösen?
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1 year ago
Grüße @choi
Das waren Drücker im Auftrag der Telekom.
Die erzählen viel, wenn der Tag lang ist und man so Verträge auf Provisionsbasis abschließen wollen.
Falls was unterschrieben wurde, auf die Auftragsbestätigung der Telekom warten und die Widerrufsfrist nutzen, wenn man es dann nicht haben will.
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1 year ago
You’ll receive a call afterwards - don’t confirm anything and as stated before in case you’ll get an order confirmation by mail or post write to widerruf@telekom.de that you want to revoke the contract.
You can use this way as well: https://www.telekom.de/hilfe/vertrag-rechnung/bestellung/widerruf
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1 year ago
I thought they were T-Mobile employees
fun fact:
In Germany there is no T-Mobile.
T-Mobile you can only find in Czech Republic, in Poland and in the U.S.A. - and these companies deal with mobile communication.
I think they took my account number and signature to try to scam me or sell me some product.
If you put your signature then the probability is s.th. like 99% that you ordered a contract.
As stated before you can use your legal right of "Widerruf" within 14 days, so watch out for any confirmation that might come via snail mail or via email.
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1 year ago
Hello @choi,
welcome by us in the Community.
In order to be able to help, you'll need to fill out your user profile first. Please enter your customer ID ("Kundennummer"), a phone number via which you can be reached and a time frame during which it is convenient for you to receive a call.
When we calls, we need to make sure that we are actually talking to you, the contract owner. For this purpose, we ask you for the last six digits of the IBAN (bank account number) from which you are paying your monthly bills.
Kind regards Khaled A.
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Answer
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1 year ago
Hello.
I have received the letter from Telekom yesterday and I finally got to know my Kundennummer and Auftragsnummer.
So, I filled out my profile ;Kundennummer, Phone number as well as the last six digits of the IBAN.
And since I cannot speak German, I also mention that I need a counselor who can speak English.
Moreover, according to other person's advice, I cancelled my contract in the website below.
You can use this way as well: https://www.telekom.de/hilfe/vertrag-rechnung/bestellung/widerruf
So I would like to know if I canceled the contract correctly.
To make it sure, I attached the letter I received.
Bild 2 von @VoPo914 entfernt, enthielt persönliche Daten.
IMG_5243.jpg
Answer
from
1 year ago
Hello @choi,
I'm pleased to help you.
When do you have time?
I would like to contact you, to check the contract.
Kind regards Khaled A.
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from
1 year ago
I usually have time between 12pm to 3pm or after 5pm
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from
1 year ago
Hello @choi,
I tried to reach you unfortunately without success.
When do you have time?
I would like to legitimize you, then check the details.
Kind regards Khaled A.
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from
1 year ago
Sorry. There was problem on my handy. I can get your call from 11 am to night today.
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1 year ago
Good evening @choi I tried my luck also, but just catched the mailbox. I left a message there and will try to call you again tomorrow at round about 03:00-04:00 pm.
Kind regards Sven Ö.
Answer
from
1 year ago
Hello @choi and thank you for the nice call. The cancellation is already done and if you have any further questions, just let me know.
Have a great sunday!
Kind regards Sven Ö.
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