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2 months ago
@user_aa5a12
You must refuse, then the headphones will be returned,
and the order will be automatically canceled. There's no other option, as far as I know.
0
2 months ago
Welcome and thank you very much for your message, @user_aa5a12
You already have the correct information.
You can also submit the cancellation using the following link: https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk.
Just follow the path: "im Internet (e.g., www.telekom.de)" -> "Ich habe nur ein Gerät bestellt und möchte widerrufen." -> "Ja" and then "Weiter."
There, you can enter all your details and submit the cancellation. Does that help? :-)
Kind regards
Caro
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