Guten Tag,
ich habe schon Telekom Internet zu Hause und bin zufrieden.
Heute habe ich einen neuen Mobilfunkvertrag bestellt. Meine Nummer kommt von einem anderen Anbieter.
Beim VideoIdent gab es ein Problem. Der Mitarbeiter hat meine alte Adresse im System gesehen. Auf meinem Ausweis steht aber schon meine neue Adresse.
In meinem Profil sehe ich überall meine neue Adresse. Ich verstehe nicht, warum im VideoIdent die alte Adresse angezeigt wurde.
Meine Frage:
Wie kann ich meine alte Adresse im System auf meine neue Adresse ändern, damit es auch in meinem neuen Vertrag richtig ist?
Vielen Dank!
vor 2 Monaten
Hallo @mdo8,
vermutlich müssen Sie hier ein wenig warten, bis das Telekom Team draufschauen kann, könnte ähnlich sein zu:
https://telekomhilft.telekom.de/conversations/mobilfunk/falsche-adresse-beim-bestellprozess/67558b4c389f9f597b345e39
Viele Grüße
Coole Katze
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vor 2 Monaten
Hi@Luke B.
thank you for your answer.
The typo is not in my id card. Rather, the typo (with issued by field) is in your system.
if you could check issued by field in my id details on the system against my home address in your system, you can realize the typo.
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vor 2 Monaten
@mdo8
Thanks for your clarification. Unfortunately, I’m unable to make any changes to orders placed online.
In this case, you would need to place a new order with the correct information.
We appreciate your understanding. 😊
Kindest Regards
Luke
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vor 2 Monaten
Thanks for your answer @Luke B.
It will not matter even I create a new order. Because there is still wrong information in your system.
At first time I created the order, I entered my up-to-date address into the order. However, the system was pulling the previous address even I entered my address on the system.
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vor 2 Monaten
Hello @Carolin L. ,
Sorry for tagging you. Because you are already familiar with my problem from yesterday.
To get an update about what happened after our call yesterday, please check above thread.
May I ask for your further help please? That would be appreciated if you could.
Thanks a lot in advance.
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vor 2 Monaten
Perfect, @mdo8
Thank you very much for your feedback.
Now we just have to wait for your old provider and the porting date for your number. I’m keeping an eye on it. :-)
Kind regards
Caro
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vor 2 Monaten
Thank you so much for your patience, @mdo8 .
We've finally received the confirmation regarding your number porting. Your number will be ported to us on October 9th, and you'll receive your SIM shortly before that. I'm really glad I was able to help you!
Kind regards
Caro
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vor 2 Monaten
Hey@Carolin L.
Thank you for the update. That is good to hear!
Thanks a lot for your time and help.
Wish you joyful weekend!
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vor 15 Tagen
Hello @Carolin L. ,
Sorry for tagging you again. Because you already know all the story about my request, I wanted to ask it as a follow-up question.
I would have one more question.
Is it normal that I still see my old contract on the system even I requested it to be cancelled?
Details of the old contract:
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vor 7 Tagen
Hello @Belana M.
Yes, I am available tomorrow after 11:30AM.
Thank you!
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vor 7 Tagen
All right @mdo8,
we'll call you tomorrow.
Best regards,
Kathrin
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vor 6 Tagen
Hello @mdo8,
thank you for the nice call. 😊
I just ordered the termination for the XL contract.
Let me know if you need any more help with choosing a phone.
Kind regards
Belana
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