Thanks for the hint.

I agree with you, automatic topup that's no longer working once also starting from here.

Maybe Telekom ist reorganising this automatic feature to introduce SEPA.

https://www.telekom.de/mein-magenta-kundencenter/guthaben-aufladen

.

Qs to Teamie who will read this:

Will there be a SEPA based direct debit next time?

Would be interesting to know how the MApp is operating in this case?

Will non-MApp users get any information regarding this issue?

Thank you for your time, @anmahran

 

As discussed, I will try again tomorrow to cancel the automatic top-up. If that doesn’t work, I’ll submit a ticket to my backend. If it does work, I’ll give you feedback here and we’ll check it together. :-) Until then, I wish you a great start to the weekend! :-) 

 

Kind regards 

Caro 

Thank you so much for your patience, @anmahran

 

Unfortunately, I'm still unable to delete the automatic top-up, so I'll need to create a ticket for the technical team. I'll get back to you as soon as I receive an update.

 

Kind regards 

Caro 

Hello and good day @anmahran

 

As promised, I’m reaching out to you again today. The automatic top-up has been cancelled.
Please set up the top-up as desired and give me a quick confirmation afterwards.
Thank you in advance!

 

Kind regards 

Caro 

Thanks Caro for getting back to me!

I just setup the auto top-up,

is it now reflected properly on the system “when tariff is due and balance too low”?

Thanks for all your help!

Thank you so much for your feedback @anmahran !

 

Yes, everything is now exactly as it should be – perfectly set up! We did it – finally!
Thank you so much for your patience and your support throughout the process.
If anything else comes up, please don’t hesitate to reach out to me — but for now, everything truly looks absolutely perfect.

With that, I wish you a wonderful and magical evening!

 

Kind regards 

Caro