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Cellular contract issues. English Speaking customer service
2 years ago
I have had a Telekom Cellular account since January 2020. I stopped receiving a monthly bill back in March of 2023..it is now May 2023.
When I login into my Magenta app, all of my information has disappeared.
I need help with this issue...is my contract terminated?
I've called every number that is listed and either nobody answers or they don't speak english.
And yes...my phone still receives phone calls and text messages so I don't know what the issue is. Please help.
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2 years ago
Hello @RN.DE
Welcome to the community and thank you for your contribution.
Have you tried it directly in the customer center: https://www.telekom.de/kundencenter/rechnungsuebersicht
So that the team can help, please fill out your profile completely. Link in my signature. You are otherwise anonymous here. Also in the 3rd field, under further information, enter when you can always best be reached. The team is out and about here every day from 7 a.m. to 11 p.m. Weekends and holidays too, but less busy. Have your IBAN ready for legitimation (last 6 digits)
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2 years ago
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2 years ago
It says in the title and initial post that this is about cellular account issues. How do I move this to the correct thread?
Also...as I've already said...I shred all documents after making payments and do not have my account number anywhere.
As I've already said...when I login to my account...no information is available for my account, it is like my account never existed....but my phone still works and I still recieve calls and texts
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2 years ago
Hello @RN.DE
Please don't create a new thread. I moved your post to your first thread
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2 years ago
Hello @RN.DE
So it's about cellphones? You have opened your thread in the fixed network. I would then move your thread. The customer number should also be on the order confirmation. Otherwise please wait for the team
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2 years ago
I have a Telekom Cell Phone plan dating back to January 2020. I have never had any issues until now....
The last bill I recieved was in March of 2023. I have recieved NOTHING in the mail from Telekom pertaining to my account.
When I sign into the Magenta App and also the online page, all of my account information is no longer there and it is as if my account never existed.
My phone still recieves and makes phone calls and I still recieve text messages.
What is the issue?
I cant find any information on my account number because like I said above...all of my account information is blank when logging in to any services.
Anm:
Nach Verschieben, Beitragstitel angepasst (Marcel2605)
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2 years ago
Nach Verschieben
Hä, es geht um Mobilfunk, und es wurde zu Festnetz verschoben?!
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2 years ago
And yes...my phone still receives phone calls and text messages
A strong indication that the contract is not terminated.
Possibly you use "wrong" login data (in the sense that you do not reach "your" customer portal)
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2 years ago
For 3 years I have recieved a bill in the mail.
The last bill I recieved was in March of this year.
When I sign into my account online...it states that I have no cellular contract and that I need to add one. This is the same account that I've logged into for 3 years now.
I can still make calls and text messages...but there is no record of any of my information what so ever
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2 years ago
For 3 years I have recieved a bill in the mail.
So snail mail, no email and hence not spam folder relevant.
I am afraid that with only the phone number not even a Telekom Teamie can help you.
Maybe best would be to go to a local Telekom shop (one of the native ones, not to a franchise/partner)
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2 years ago
When I sign into my account online
You mean at https://www.telekom.de/mein-kundencenter ? (Actually, when using the App you "sign into your account online", too.)
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2 years ago
Telekom Cellular account
an die CGs hier im Thread;
Mögt Ihr den Startbeitrag (und damit den ganzen Thread) in den passenden Bereich der Community schieben?
Startbeitrag Adresse zum Aufrufen und danach schieben = https://telekomhilft.telekom.de/t5/Vertrag-Rechnung/Cellular-contract-issues-English-Speaking-customer-service/m-p/6198021#M473469
Cellular cobtract
= Mobilfunkvertrag.
Der Thread steht aber innerhalb von "Zuhause" (also "Festnetz") im Board " Vertrag & Rechnung". gehört also eher zu "Unterwegs" > "Vertrag & Rechnung".
@Marcel2605 @muc80337_2
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2 years ago
= Mobilfunkvertrag. Der Thread steht aber innerhalb von "Zuhause" (also "Festnetz") im Board " Vertrag & Rechnung". gehört also eher zu "Unterwegs" > "Vertrag & Rechnung
= Mobilfunkvertrag.
Der Thread steht aber innerhalb von "Zuhause" (also "Festnetz") im Board " Vertrag & Rechnung". gehört also eher zu "Unterwegs" > "Vertrag & Rechnung
@Sherlocka
Danke für den Hinweis.
Erledigt
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2 years ago
@Marcel2605
danke
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2 years ago
When I login into my Magenta app, all of my information has disappeared.
@RN.DE
no, that could be another Problem with the app. Because some other customer have as well this weekend Problems with the App.
Look especially there (somebody else with problems in the Mein Magenta App) :
https://telekomhilft.telekom.de/t5/Apps/Meinmagenta-App-Android-funktioniert-nicht/m-p/6196509#M72125
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2 years ago
Abgesehen von dem allgemein manche Personen betreffenden Mei Magenta App Problem, hat der User angegeben zuletzt für März zu seinem Mobilfunkvertrag eine Rechnung erhalten zu haben, obwohl er weiterhin telefonieren kann.
Könnte einer von Euch oder einer Eurer Kollegen mal nachsehen, woran das liegen könnte? @Kathrin W. @Markus Km.
Bevorzugt jemand, der in Englisch mit dem User kommunizieren könnte?
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2 years ago
I feel like nobody is paying attention to the fact that I've not recieved a phone bill since March but can still use my phone...
The app itself is not the issue...my app works just fine...when I login into my account both on the app with my phone and on the website with a computer...there is absolutely nothing for my account and it is as if I never had an account with Telekom in the first place.
I want to get this handled before Telekom sticks me with some legal nonsense..(the reputation for this situation is very common)
Thanks for taking the time to read everything but this has been no help with zero progress. I will go to the local Telekom store and hopefully they can help.
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2 years ago
Könnte mal jemand dem Team bescheidgeben, sich bei @RN.DE zu melden, um alles weitere zu besprechen?
TIA
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2 years ago
Ist your cellular contract a
Magenta Mobile Young?
Because the Teamies suspect that people with Young in the name of their Mobile contract have My Magenta App problems.
https://telekomhilft.telekom.de/t5/Apps/Meinmagenta-App-Android-funktioniert-nicht/m-p/6198440#M72185
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2 years ago
Hey @RN.DE ,
I just sent you a text. Please confirm it
I'll take a look at your contract right away.
Kind regards Anna Lena L.
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2 years ago
It still says that I have no contract and that I have a business account...how is this possible?
Please do not post any data! Your number was visible. I deleted it for that reason
Anna Lena L.
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2 years ago
All is well - everything is saved!
Please register here:
https://www.telekom.de/kontakt/e-mail-kontakt-gk/mobilfunk/accountauftrag-bsp-neuauftrag-tan?samChecked=true
and you can view your invoices here: https://rechnungonline.geschaeftskunden.telekom.de/gk/auth
But you don't have to do anything, because you will get your invoices by post and online again NOW!
LG Anna Lena L.
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2 years ago
Thank you for everything.
You are the best
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2 years ago
All is well - everything is saved!
Please register here:
https://www.telekom.de/kontakt/e-mail-kontakt-gk/mobilfunk/accountauftrag-bsp-neuauftrag-tan?samChecked=true
and you can view your invoices here: https://rechnungonline.geschaeftskunden.telekom.de/gk/auth
But you don't have to do anything, because you will get your invoices by post and online again NOW!
LG Anna Lena L.
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