Disconnected sim

vor 8 Monaten

Good day, 

 

can you please help me reactivate my sim card. I was on contract for two years and upon concluding contract I switched  to prepaid. My sim card had 23 euros balance but suddenly it has been disconnected. 

 

May you kindly help to reactivate it

Letzte Aktivität

vor 8 Monaten

von

156

8

  • vor 8 Monaten

    Not loaded money over 15 Month?

    Load for 15 euro

     

    2

    Antwort

    von

    vor 8 Monaten

    I had been loading, the line they deactivated had 23 euros balance

     

    Antwort

    von

    vor 8 Monaten

    Wait for Teamie

     

    @telekomhilft 

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 8 Monaten

    1

    Antwort

    von

    vor 8 Monaten

    thank you

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 8 Monaten

    Or call..

     

    HHotline 08003302202 anrufen

     

    oder auf ein Teamie warten.

    2

    Antwort

    von

    vor 8 Monaten

    I just called, the lady was impatient with me. I explained my case. In my Magenta app there is no option for me to even top up. 

     

    Here is my case

    I had a contract line which concluded in March 2024

    I switched to Prepaid and topped up with 25 euros

    Since the money has been in my account

    Recently the line was just disconnected and I want it reactivated

     

    Antwort

    von

    vor 8 Monaten

    Hello @TK Ma

     

    I will answer on your private message. 

     

    Kind regards 

    Caro 

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

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