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1 year ago
Not loaded money over 15 Month?
Load for 15 euro
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1 year ago
I had been loading, the line they deactivated had 23 euros balance
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1 year ago
Wait for Teamie
@telekomhilft
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1 year ago
Look here Same
Translation by Google possible
https://telekomhilft.telekom.de/t5/Mobilfunk/Prepaid-Aufladung-zu-spaet-Karte-deaktiviert/m-p/6849874#M703262
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1 year ago
thank you
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1 year ago
Or call..
HHotline 08003302202 anrufen
oder auf ein Teamie warten.
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1 year ago
I just called, the lady was impatient with me. I explained my case. In my Magenta app there is no option for me to even top up.
Here is my case
I had a contract line which concluded in March 2024
I switched to Prepaid and topped up with 25 euros
Since the money has been in my account
Recently the line was just disconnected and I want it reactivated
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1 year ago
Hello @TK Ma.
I will answer on your private message.
Kind regards
Caro
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