Early Handy Contracts Termination
11 months ago
I would like to get information about how to terminate early 4 mobile contracts because I got the following false information points from a Telekom sales person in Darmstadt:
1. I did ask serveral times if the calls to Spain were included in the plan and she confirmed that calls to any country in Europe were included with no cost. From my invoice, I got to know that this is not correct - EU calls are all charged!
2. She offered us a mobile device with only 1-time payment at the moment we made the contracts. Again, I did ask repeatedly if there was any othe cost and she confirmed that no more cost associated to this mobile device were existing. From my invoice, I got to know again that this is not correct - I will be paying a mobile forever!
So, the result is that my cell phone invoice now is over 200 EUR and this is something we cannot afford, so I would like to take 2 actions:
1. I would like to raise an official compliance
2. I would like to terminate the 4 contracts
Could anyone let me know how to proceed now? Thanks.
Note.- I am only 1+ month with the contracts
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