Hi!

My wife currently has a prepaid contract with another provider which decided to leave her without signal and customer support is unreachable. So, we decided to switch the provider to Telekom.

Although we know the steps we need to follow to port her number to Telekom, we were wondering if the new SIM card she'll receive can be used until her old phone number is assigned to it or how does that work? In other words, will she have service with Telekom meanwhile the porting is taking place?

Thanks in advance!