Solved
English speaking help needed. Prepaid contract termination and number transfer
9 months ago
Can people from Telekom help me with prepaid relation termination and mobile number release to transfer it to another mobile operator? (Funny enough, I am switching to a Telekom contract, but I have to make these foolish actions to save my current number).
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9 months ago
(Funny enough, I am switching to a Telekom contract, but I have to make these foolish actions to save my current number).
This is not correct. You can simply perform a tariff change from prepaid to standard contract. However you will not be treated as a new customer.
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Answer
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9 months ago
Hello @VitaliiT,
Thank you for the pleasant conversation.
You were sadly given the wrong information, and now it is too late to cancel the porting. 😕
Feel free to ask for help/guidance here when you want to switch back to us.
Kind regards
Anna
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9 months ago
Dear @Anna K. ,
Could you please call me back? I have a new situation, and your help is highly appreciated.
Best regards,
Vitalii
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8 months ago
Hey @VitaliiT what exactly is this about? Please describe the new situation in advance.
Greetings Cosa
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9 months ago
Hello @VitaliiT,
Thank you for the pleasant conversation.
You were sadly given the wrong information, and now it is too late to cancel the porting. 😕
Feel free to ask for help/guidance here when you want to switch back to us.
Kind regards
Anna
0
8 months ago
Hi Caro,
you can call now or later on today.
Or tomorrow.
best regards,
Vitalii
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8 months ago
Thank you for the very nice phone call, @VitaliiT.
As discussed, I will get back to you on September 3rd and then we will switch to the eSIM. Until then, I wish you a nice and relaxing afternoon.
Kind regards
Caro
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8 months ago
Thank you for your time, @VitaliiT.
In the end we have now achieved everything together and I am really happy. If you need help again in the future, please contact me this way. I would be very happy to help you.
Kind regards
Caro
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