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5 years ago
@ahmed.elnaggar
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
Kundennummer = customer number
Rückrufnummer = eine Nummer, unter der man dich anrufen kann.
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5 years ago
@Mächschen
Danke, ich habe mein Profil mit der KN und Rückrufnummer geupdated
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5 years ago
welcome here to our Telekom hilft Community. I'm not sure if it is better to communicate in English or in German because your German sounds good as well.
Did you write your posting directly after the change to an eSIM? It can take until to 30 minutes before you can see your activation code in the customer center.
Did you try that again?
If it is not working at all, please tell us again. When is the perfect time to contact you then?
Kind Regards Simone W.
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5 years ago
@Simone W.
Ich habe es so gelesen, dass @ahmed.elnaggar nur einen Vertrag bei der Telekom hat und für den Download der eSIM im Kundencenter die SMS TAN benötigt, die an eben diese eSIM gesendet wird, also Katze Schwanz Prinzip.
Für diesen Fall gibt es einen Prozess, ihm ausnahmsweise ein eSIM Profil elektronisch unverschlüsselt zukommen zu lassen, da die Shops größtenteils geschlossen haben.
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5 years ago
Hi @Simone W. @I think @Mächschen explained it in German better than I could do , that’s exactly the situation right now I can’t download the profile because the SMS tan goes to the eSIM which I can’t use it yet
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5 years ago
the only thing we can do for now is to send you a new activation code via letter/post.
Are you available by your mobile phone number? We have to call for a short time so that I can legitimize you and your data.
@Mächschen, vielen lieben Dank für die Hilfe, aber es gibt diese Möglichkeit der unverschlüsselten Übertragung nicht. Uns bleibt leider nur der Weg über den herkömmlichen Brief.
Lieben Gruß Simone W.
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5 years ago
Hi @Simone W. Thank you ..yes I'm available.. you can call me to complete the process
@Mächschen thanks for your help much appreciated!
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5 years ago
@Simone W.
Eine PN ist unterwegs in deine Richtung.
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5 years ago
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5 years ago
@Leona W. sent you a PN
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Accepted Solution
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5 years ago
thanks for the quick interview.
I will mark this post as a solution in order to complete this thread for now.
Kind regards.
Leona M.
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