Hello, I have an unlimited data tariff , but this has been throttled. Why? Please fix.

1 year ago

Why has my data been throttled? How to fix?

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    • 1 year ago

      Hi @JBxGB 

      Are you abroad?
      If so, there is no unlimited.

      And the throttling would be at 64kbit/s.

      But if you have a lot more, then the radio cell is at capacity.
      Because mobile communications is a shared medium.

      0

    • 1 year ago

      "Abroad" as mentioned by @→Mataimaki← can also be if you are in Germany in an area close to the border - and if your device is connected to a network from the neighbouring country.

       

      For your contract the fair usage policy applies in EU countries - monthly limit is s.th. below 100 GByte in foreign networks..

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