Hello,
I recently ordered a SIM card (Perpaid) sim card from Telekom, the ordering and identification all went fine. I received a mail that I would be informed once the card is send. I contacted Telekom support through chat (höfliches Deutsch). Asked them the question as to if the card is sent and/or how long it takes? Their answer "It should arrive soon and I don't have any other information", then simply a disconnect :). This happened twice, none asked if there were any other questions, no good bye, nothing.
My question, if someone experienced the same, how long does it take and does Telekom inform its customer when sending a SIM card?
Thanks in advance.
vor 4 Monaten
Hello @Orig_Nobody,
this depends on various factors. Normally the delivery time is 1-4 working days once the order has been dispatched.
I'm happy to help and check the current status of your order. Please fill out your profile for that.
Kind regards
Malte
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vor 4 Monaten
Hello @Malte M.
Thank you very much for offering to help. I have filled out my profile.
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vor 4 Monaten
Good evening @Orig_Nobody,
I'm sorry that we haven't been able to get back to you yet.
Unfortunately, there are no English-speaking counselors available today, but we will get back to you tomorrow.
Best regards and have a nice evening
Julia
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vor 4 Monaten
Hello @Orig_Nobody ,
please fill out your profile with a number I can reach you with. :)
Kind regards
Anna
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vor 4 Monaten
Hello @Anna K. Thanks for your message, I have put in my active mobile number in the profile. Should it be an option you can also let me know on this platform if the card has been sent and when it was sent. That is all I wanted to know.
Thanks for all your help.
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vor 4 Monaten
Thank you so much for your time and the very pleasant phone call, @Orig_Nobody
I’m really happy that I could help you. The SIM card is waiting for you in your mailbox at home and is looking forward to being used by you.
Kind regards
Caro
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vor 4 Monaten
Hello @Carolin L.
Thanks goes to you and the rest of the English speaking team, for all the help and for confirming the shipment of the card. Much appreciated and have a great evening.
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