‎Mobile Network not available | Telekom hilft Community

Telekom hilft Community

Telekom Business Community

Privatkunden

Telekom Shops

Kontakt

Gelöst

Mobile Network not available

vor 7 Monaten

Hello,

I’m experiencing an issue with my mobile network, and I’d appreciate any assistance or advice. I’m using an iPhone 14 Pro with Dual SIM functionality (two eSIMs and one physical SIM). I have three SIMs in total:

eSIM for Germany (Deutsche Telekom)
eSIM for Portugal
Physical SIM for Italy

For about a week, I had my German eSIM switched off while I used my Portuguese and Italian SIMs. After I reactivated the German eSIM, my mobile network stopped working. Now, I can only make and receive WLAN calls with my German number, and the regular mobile network is unavailable.

I contacted customer service via WhatsApp, and they mentioned they didn’t see any issues on their end. They sent me a new eSIM, but unfortunately, the problem persists.

Has anyone else experienced a similar issue or know of any troubleshooting steps I can try? Any help would be greatly appreciated!

Thank you in advance.

655

vor 7 Monaten
Hello and welcome n our community, @FDefila.

Thank you for your message.
I really like to look at this in detail. Please leave a number in your profile where I can reach you.

Thank you very much and kind regards.

Caro
2
Antwort
von
vor 7 Monaten
Hi Caro,

Thank you for offering your support! You can see my mobile number in my profile.

Best regards,

Francesco

Antwort
von
vor 7 Monaten
I know, @FDefila.

But this is the number I can not dial - because it is not active.

So please add one of you other numbers, where I can reach you best!

Kind regards

Caro
Uneingeloggter Nutzer
Antwort
von
vor 7 Monaten
I see. I just added my Italian mobile number that you can use to reach out
1
Antwort
von
vor 7 Monaten
Thank you very much for the very nice phone call, @FDefila.

Everything is fine from our side. We have an eSIM profile and the profile is linked to your iPhone. But there are too many SIMs in your iPhone. Your iPhone can only have two SIMs at the same time. Therefore, you must completely remove one of the SIMs (do not deactivate it). Then the settings and labels must be set correctly. Then it will work again with our eSIM.

Kind regards

Caro
Uneingeloggter Nutzer
Antwort
von
vor 7 Monaten
Hi @Carolin L. ,

I deleted all the eSIMs from my iPhone to reset everything. Can you please send my a new eSIM?
3
Antwort
von
vor 7 Monaten
It is done, @FDefila.

You receive the QR Code by mail.

Did you found it?

Or should I prepare everything?

Kind regards

Caro
Antwort
von
vor 7 Monaten
Okay, please go now into the wifi with your iPhone.

The go into the settings and configure the mobile data !

Then everything will be fine! 😎

Kind regards

Caro
Antwort
von
vor 7 Monaten
Thank you for your time, @FDefila.

The eSIM works as desired again! Very good.
Have a wonderful weekend.

Kind regards

Caro
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 7 Monaten
Thank you for your time, @FDefila.

The eSIM works as desired again! Very good.
Have a wonderful weekend.

Kind regards

Caro
0
vor 7 Monaten
Thank you very much @Carolin L. @for your support!
0