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Porting number from Vodafone contract to Telekom Prepaid failed
vor einem Jahr
Hello,
I had a Vodafone postpaid contract number from my company which I wanted to move to Telekom Prepaid.
I went to Telekom shop and gave all details and bought a prepaid sim card also to move the number.
But the very next day I received this message:
Aktuell können wir Ihre Rufnummer xxxcxxxxxx nicht importieren.
It seems the person at the Telekom shop missed some detail as my colleague had the exact same issue as well from the same Telekom shop.
While my colleague could go and get it corrected at the same Telekom shop unfortunately I cannot go as I am abroad..
In this case is it possible to resolve the issue online as by the time I come back the deadline for porting the number will expire.
Any help will be much appreciated.
Regards..
388
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vor einem Jahr
As far as I know you need to go back to the shop and they need to intiate the transfer again, same as your colleague did. Maybe they can help you over phone but you need to deal with the shop itself.
Another option would be buying (and paying) online again and do the transfer of the number online. While ID verification can be done you need a shipping address of yours within Germany as well.
Last but not least you can ask someone in Germany to take over the number for you and once you're back you transfer the mobile connection to you.
If the number is that important to you...
1
Antwort
von
vor einem Jahr
Hi @dineshbvm,
I can check the order and initiate a new porting. However, it may all depend on the country that you are in.
We can try to get the order through, but I sadly can't guarantee it.
Please let me know when you are available, so I can call you and try it.
Kind Regards
Anna K.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hi Anna,
Thank you for your reply.
I am currently in UK and still reachable.
Please kindly message me privately so I can share my number.
Regards,
1
Antwort
von
vor einem Jahr
Hey there @dineshbvm ,
I tried to reach you on your mentioned number in your profile, but I couldn't get you.
So, when are your reachable the upcoming week for a call?
Friendly regards,
Sarah D.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hello Sarah, unfortunately I didn't receive any call..
I will be available from 10-17 everyday next week.
Regards,
21
Antwort
von
vor einem Jahr
Thank you very much for the very nice phone call, @dineshbvm.
As promised, I will now keep an eye on the process and as soon as the contract is active, I will provide you with the eSIM profile.
I'll let you know when I have new information.
Kind regards
Carolin L.
Antwort
von
vor einem Jahr
Hi Carolin,
I just noticed the address in the contract is wrong.. This was my old address not sure why it's still in the system.. Can you please check this?
Regards.
Antwort
von
vor einem Jahr
Thank you for your message, @dineshbvm.
The address is the address where the internet connection is located. So the address can't be completely wrong. Have you already tried to do the identification?
Kind regards
Carolin L.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Thank you for your help. eSIM activated and porting successful.
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Uneingeloggter Nutzer
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