I remember reading a similar case recently where a Telekom team member told us that mobile telephone numbers could be reinstated up to 112 days after the previous contact was terminated. 

I see you have entered contact details into your profile, so I will call a team member to get in contact with you. I will advise the team that you will need assistance in English. This could however mean a little longer waiting time.

Vielen Dank! E-Mail ist der beste Weg, mit mir in Kontakt zu treten. Ich habe einen Freund in Deutschland, der auch einen Telekom-Store besuchen wird. Sie wird versuchen, es auch dort zu aktivieren.

Thank you very much! Email is the best way to get in touch with me. I have a friend in Germany who will also visit a Telekom store. She will try to activate it there as well.

Hey @gabush04 ,

thanks for your messages. Your call for help has reached me.

Please check your email account because I wrote you an email with more details for reactivation.

With all needed data it is possible to reactivate the SIM for you.

I'm happy to read from you again.

Best regards

Sarah D.

Sarah,

Thank you for your help! I responded to your email message.

Hey @gabush04 ,

as discussed, I tried to call you, but couldn't get you.

Should I try it again till 22:00 ?

Best regards

Sarah D. 

Sarah,

I am so sorry I missed your call. I am available at any time.

I was able to set up my contract and payment through the customer center. Let me know if there is anything else I should do.

Thanks for your quick reply @gabush04 and the call a few minutes ago.

I'm happy that we could solve this issue together, and you now can use your SIM again.

If there are further questions, please don't refuse to write me again.

Best regards

Sarah D.