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vor 2 Jahren
Hallo @Irwin
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please fill in your profile so that a Telekom employee can take a look at it and possibly help.
Link to personal profile
This can only be read by internal employees.
Gruss -LERNI-
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von
vor 2 Jahren
I’m not sure what is my customer number, but have filled up my Handynummer as well as my phone model. Hope that will do.
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vor 2 Jahren
Hallo @Irwin in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data. Please fill in your profile so that a Telekom employee can take a look at it and possibly help. Link to personal profile This can only be read by internal employees. Gruss -LERNI-
Hallo @Irwin
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please fill in your profile so that a Telekom employee can take a look at it and possibly help.
Link to personal profile
This can only be read by internal employees.
Gruss -LERNI-
Dieser Link erzeugt die Antwort: "Server nicht gefunden"
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von
vor 2 Jahren
Thanks for replying,
However, I could not access the link your provided. Do you mind resending again?
Thank you.
With regards,
Irwin
0
vor 2 Jahren
I recently topped up £15 in my prepaid account
I guess you mean 15 €
What was the account value after top-up?
I am using the MobilPrepaid XL plan.
In order to activate the package you need at least up to 24,95 € - and a little patience, because activation does not happen real-time but rather it can take hours.
From what I know, the local calls in Germany should be free
This is true only if the package is active. If activation failed due to an insufficient prepaid account level then local calls in Germany have a price tag of 9 Cent/min.
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von
vor 2 Jahren
My number was activated 16 days ago, and my recharge was 6 days ago. I’m pretty sure my calls and SMS should be free…
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von
vor 2 Jahren
My number was activated 16 days ago, and my recharge was 6 days ago.
Looks strange.
Unexpected costs are frequently due to a stay outside of Germany - with the mobile phone connected to the WLAN.
WLAN calls then are free towards Germany, however local calls in the country where you stay or calls to other countries are handled as pay-per-minute calls, from Germany to the foreign country.
With WLAN deactivated one can avoid unexpected costly calls.
Could this apply to your situation?
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von
vor 2 Jahren
I have WLAN call on, but I don’t think I have called anyone from outside of germany which is pretty strange.
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